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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Whiteboard charge on credit card

Cindercona
Newcomer
Newcomer

‎2023-07-28 02:40 AM

Hello

I cancelled my plan but somehow I was still charged for something called whiteboard - never heard of this and certainly never knowingly subscribed separately - what is this and how can I get my money refunded?

Thanks 

Topics:
4 REPLIES 4

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-03 01:22 PM

Hi @Cindercona thank you for your discussion in the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
he/him/his

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DennisMize
Newcomer
Newcomer

‎2023-08-09 06:51 AM

Ok, thanks. I will contact billing support.

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wyohockey
Newcomer
Newcomer

‎2023-10-13 12:49 PM

This happened to me too!!!   I received an email that said my payment method failed (thankfully!!  I had closed that credit card), and I had cancelled my Zoom account months ago.  But if that hadn't happened I wouldn't have known that I was on the 'free trial' for Whiteboard and would eventually be charged.  Why do they do this?!?!?!

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Trusha26
Newcomer
Newcomer

‎2023-12-10 07:03 AM

This happened to me as well. I am not sure why I was charged last year and this year again after cancelled my zoom subscription and got charged. Technically, they should refund me for last year and this year's amount. I did not know how to claim it back. 

topics: billing and invoice - white board charge extra

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