WHY NOT ABLE TO ACCESS PRO FEATURES EVEN AFTER PAYMENT

[Rartogo]

Hi Zoom Team,

Kindly take it on urgent basis and allow pro features in my account. I have already made the annual payment on 18/03/2023. I have Business meeting to be held today. On priority basis, kindly look into my issue and resolve it ASAP. Thanks in advance

[david-vola]

Hi @Rartogo ,

Have you been able to check if in the user administration section, users, you have any other user added to the account? Or can you edit your user and assign the license?

Thank you!