Hi all,

I have an annual subscription for Zoom One Business that gives our organisation 10 licenses to use.

From time to time, we would require to the use of Zoom Rooms for larger events. We do not use them often throughout the year so a monthly subscription made sense.

However,  when we requested to cancel the Zoom Room monthly subscription, we were told that as our Zoom One Business plan is an annual subscription, the same applies for Zoom Room's subscription and we are unable to cancel until our business plan expires.

When we asked then what's the difference between a monthly and annual Zoom Room subscription, the Renewals Manager said the difference was either you paid the full amount up front, or monthly. 

I find this quite peculiar as other services that we purchase (Zoom Webinars) does not have the same terms.

Can anyone confirm that this is true? Thanks! 

I have two accounts one for work - paid pro and a private one Free limitations. I am retiring and therefore want to change the email address from my WORK to my private - but it wont allow as I already have a FREE account under my private. I need to delete the FREE account  and changed the paid account to my private email. I seem to be running around in circles. 

I let my Pro One licence lapse earlier this month as I no longer need it.  Since then I have received an invoice for £9.79 even though I paid the previous year's licence fee in total in January 2023. 

I have tried for hours to contact Zoom to sort this out, without any success.  Cancelling the contract retrospectively online is not an option as my Pro One Licence does not show in my account any more.

Has anyone else had this experience - I am concerned that this may only be stage one  and that I will receive further invoices for a service I do not use any more?  If so so can you advise me accordingly?

Hello,

I paid for a "pro" account on August 18 (have the credit card statement), and have been holding several hour long meetings over the past 3 weeks. Yesterday during a meeting my call got cut off after 40 minutes, I checked my Zoom account and it says the plan is basic, and has no history of invoice/payment. 

I've tried contacting Zoom, but when asked for my meeting ID, the machine on the phone tells me my basic account is not supported. This is pretty urgent as I use Zoom almost daily and have hour long meetings or longer. 

I attached a screenshot of my CC statement (erased my name for safety) and a meeting that shows I was connected for 50+ min recently.

Hello! Yesterday, February 9th, I subscribed to the "Web Seminar" service for a month for an auditorium of 500 people. When I go to the "Personal" menu and want to test the "Web Seminar," I don't see the necessary data to conduct it. What could be happening?

I have been trying for over a month to make some changes to our Zoom account so we can renew for the year.  My account rep has tried to be helpful but has connected me with a renewals manager, but they ask the same questions over and over and will only connect with me over email (which takes days to get responses).  Is there a way to actually talk to someone who can help me on the phone?  I've  chatted, talked to several people over the phone, but apparently the only person who can help me is the renewals manager, and the only way they can help me is over email, and they won't actually help me.