Subscription

[Hasty24]

I let my Pro One licence lapse earlier this month as I no longer need it.  Since then I have received an invoice for £9.79 even though I paid the previous year's licence fee in total in January 2023. 

I have tried for hours to contact Zoom to sort this out, without any success.  Cancelling the contract retrospectively online is not an option as my Pro One Licence does not show in my account any more.

Has anyone else had this experience - I am concerned that this may only be stage one  and that I will receive further invoices for a service I do not use any more?  If so so can you advise me accordingly?