Hi everyone,

This has been a major issue for us - How to delete CORP account user and transfer any of their already scheduled future meetings to a non-CORP paid account user. I am not even able to add "alternative host" to an existing meeting when the co-host has fully paid PRO account, only they're NOT on our CORP account

Can someone please assist? Support is not helpful though I have a ticket for a week

Thanks

Boyan

I am trying to login to my licensed zoom account. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.  

I have reported the problem from my other account as I am not able to get any emails from zoom. But I am not sure if they would communicate with me back to the email I put in my ticket.

Any assistance would be appreciated.

I cancelled a ProAccount last year around May but just recently was charged for another year. After I cancelled the ProAccount I received several emails about reinstating it..which I ignored because I no longer have a need for a ProAccount. Why was a charged for another year? How can I get a refund?

My main account for Work isn't receiving the One-Time Passcode. Is anyone having this issue? 

I'm trying to renew subscription.

It's not an issue with my inbox, and it is not showing up in spam. The account I'm logged in right now has no issues either. Just my main work account. 

Troubleshooting:
Checked Spam, Email, settings etc - no issues. 
Tried to log into Zoom Application, never receive passcode.

Used Phone Application, no passcode received. 
Tried to log into Zoom Community with said account, no passcode received. 
Attempted multiple browsers and devices just in case, never received a passcode. 

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles...

Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo?

Gracias