Frequently asked questions for Billing and Account Management
Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses Need to change the email address associated with your account? Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account Not receiving activation messages? For more information, please review: Not Receiving Emails From Zoom Have questions about purchasing or renewing your Zoom subscription? Still have questions? Check out the following article: Upgrading Your Account And Add-Ons How to transfer a Zoom license? Still having trouble? The following article may be helpful: Changing the Account Owner Can't sign in? Unable to access account? Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues How to change the payment method? For more information, check out the following article: Changing your Zoom Payment Method Have questions about your invoice? Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details
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