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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

zoom does not open on my window10"Your app version needs to be 5.14.5 or higher to sign in"

minmin1
Newcomer
Newcomer

‎2024-02-19 05:19 PM

When I try to sign in on my PC, it says "Your app version needs to be 5.14.5 or higher to sign in" I have downloaded a new version several times but it stays on the older version. I cannot find any customer service and I don't know what to do. Any advice will help. Thank you.

 

 

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2 REPLIES 2

Bklevan24
Newcomer
Newcomer

‎2024-02-26 02:01 PM

I've been having the same issues, and nobody is able to help me

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2024-02-26 07:32 PM

Hello,

 

  1. Uninstall Zoom.
  2. Download the latest version of Zoom for your device
  3. Reinstall Zoom 

 

Uninstalling and reinstalling the Zoom application

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 

 

 

If my reply helped, don't forget to click the accept as solution button!

 

 

 

 

 

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