I have zoom through my college. When I signed up for zoom for my private business, I now somehow can't sign into my college zoom. When I go to "my account" in zoom it shows my business name as part of the college zoom. It's hard to explain.

Hello everyone,

I wanted to know if I could receive help to recover my zoom account, it turns out that I tried to recover my password but I did not receive the recovery email in my associated account, the zoom articles indicate that they may be in spam or perhaps one of the ips associated with Zoom services are blocked by the organization, but it is not in any case, I am not sure what steps to follow since it is a paid account and I want to recover it.
I thank you in advance.

Just looked at my invoice, shows  full price rather than the 50% discount I thought I was getting (and think I received last year). Estimated amount on zoom web portal shows the reduced amount but full amount on invoice.

What's going on? Any ideas.

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!