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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Zoom has two identities

I have zoom through my college. When I signed up for zoom for my private business, I now somehow can't sign into my college zoom. When I go to "my account" in zoom it shows my business name as part of the college zoom. It's hard to explain. Show more

I have zoom through my college. When I signed up for zoom for my private business, I now somehow can't sign into my college zoom. When I go to "my account" in zoom it shows my business name as part of the college zoom. It's hard to explain.


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2024-01-08
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2024-01-08
Kayak
By Kayak
• Newcomer

PAID FOR PRO 2 months ago and still have basic, have been on hold for hours to get hung up on

PAID FOR PRO 2 months ago and still have basic, have been on hold for hours to get hung up on, submitted multiple tickets for help and NOTHING, no help, no support just ZOOM STEALING my money with 0 service given!

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2024-01-08
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2024-01-08
cmarrapodi
By cmarrapodi
• Newcomer

Wrong Product

I mistakenly purchased the large meeting and Zoom One Pro when I wanted to purchase the webinar license.  Is there a way to cancel and switch over to a webinar license? 

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2024-01-04
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2024-01-04
Lavance
By Lavance
• Explorer
reply-icon Latest Reply -  2024-01-08

How Can I recover a mail account

Hi,

My employee left my company this year and I no longer have the access to her email adress to sign in and have his zoom account.

How can I fix that ?

Thanks,

Lucie

France

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2024-01-08
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2024-01-08
LucieRGM
By LucieRGM
• Newcomer

I've lost access to my account

Hello everyone, I wanted to know if I could receive help to recover my zoom account, it turns out that I tried to recover my password but I did not receive the recovery email in my associated account, the zoom articles indicate that they may be in sp... Show more

Hello everyone,

I wanted to know if I could receive help to recover my zoom account, it turns out that I tried to recover my password but I did not receive the recovery email in my associated account, the zoom articles indicate that they may be in spam or perhaps one of the ips associated with Zoom services are blocked by the organization, but it is not in any case, I am not sure what steps to follow since it is a paid account and I want to recover it.
I thank you in advance.


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2023-02-13
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2023-02-13
mrodriguez
By mrodriguez
• Newcomer
reply-icon Latest Reply -  2024-01-08

Zoom offer no longer applies ????

Just looked at my invoice, shows full price rather than the 50% discount I thought I was getting (and think I received last year). Estimated amount on zoom web portal shows the reduced amount but full amount on invoice. What's going on? Any ideas. Show more

Just looked at my invoice, shows  full price rather than the 50% discount I thought I was getting (and think I received last year). Estimated amount on zoom web portal shows the reduced amount but full amount on invoice.

 

What's going on? Any ideas.


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2024-01-08
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2024-01-08
mgoodman
By mgoodman
• Newcomer

This issue has been solved in the meantime

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2024-01-07
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2024-01-07
DisappointedEx
By DisappointedEx
• Newcomer

Resolved! 30 minute limit

I pay a monthly subscription.... which is up to date, yet suddenly zoom calls are being limited to 30 minutes which means I can no longer do my job properly. How to I rectify this? Is there a real person to talk to at Zoom?

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2023-09-29
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2023-09-29
Wendy10
By Wendy10
• Newcomer
reply-icon Latest Reply -  2024-01-07

Как сменить адрес элекронной почты.

Как изменить адрес электронной почты, если к почте почты почты нет доступа.

Следуя инструкция не получается.

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2024-01-07
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2024-01-07
nik19f
By nik19f
• Newcomer

cancel automatic renewal not authorized

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which woul... Show more

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!


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2024-01-06
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2024-01-06
CelsoTchao
By CelsoTchao
• Newcomer
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