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Cancel Subscription After You Loose Your Email



I have a paid subscription with a Gmail account I no longer have access too and I keep getting charged. I need to cancel the subscription cause I am not even using it. Any help will be great.

Thank You


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi ianjazzi,


you could consider changing your email address.  this would allow the accessing your account with your email address to cancel your subscription.


How to change the sign-in email if you don't have access to the original email

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request


Canceling your subscription


Also, you can talk to your financial institution that has your account that is being charged.  The financial institution may be able to help you.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot