I have problems renewing my PRO Plan

[drios]

Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.

[S_K · Accepted solution]

Hi @drios 

Did you submit a request to Zoom Billing for assistance? If so, may I have the ticket number? I'm happy to see where it stands in the queue.

[RN]

Hello @drios I see you've created a ticket with our Zoom support team. I'll mark @S_K's response as the solution since you were able to open a ticket with our Zoom Billing team for further assistance. Please let us know how else we can assist the Community; thank you!