Hi,

I can't seem to get on to Zoom for help. 

I decided to downgrade my account starting next month and I was offered an intermediate plan and accepted. 

I had already paid the full month for premium and I was downgraded straight away to the free account. 

I followed the instructions to try reset and they have put me on the intermediate plan that was supposed to start from next month so i've effectively lost this month's premium subscription. how can I talk to someone to fix it or get a refund? 

The chat bot doesn't connect you to an agent ever and there is no support email address!

I received an email from  Zoom Video Communications. address  ***********. 

Title: Annual notice about Zoom’s rules and regulations of service

Part content:  Dear Valued Customer,

As an admin or owner of a Zoom account, we are reaching out to share information regarding Zoom’s rules and regulations governing the usage of Zoom services, as required by Indian law. Please be sure to forward this email to all the users on your account, as they are also expected to abide by these terms and conditions.

The e mail provided  a range of click-ons for terms and conditions.

Am I right to be suspcious?

I have recently discovered that my cloud recording list is not accessible for me anymore. I am currently on my basic plan. When I go to the cloud recording page it asks me to 'Get cloud recording'. Does this mean I have to pay to access my past cloud recordings?