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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Cost of using zoom with license outside the US

Hello, I will be working from Europe and my manager is concerned that there will be an additional cost associated with me using my company-issued zoom account from outside of the US. Is there a cost associated with hosting a meeting from a country th...

2023-05-26
|
Posted in Billing & Account Management
Latest Reply 2023-05-26
gigi_2023 by gigi_2023 • Listener
  • 78 Views
  • 1 replies
  • 0 likes

Resolved! Change my email address

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

2021-12-27
|
Posted in Billing & Account Management
Latest Reply 2023-05-26
hgardman1 by hgardman1 • Listener
  • 10101 Views
  • 25 replies
  • 2 likes

payment problem

I currently set a monthly salary. Paid. Yet they want to charge my card for the previous annual fee.

2023-02-21
|
Posted in Billing & Account Management
Latest Reply 2023-05-26
Spacebuzz by Spacebuzz • Listener
  • 230 Views
  • 2 replies
  • 1 likes

Urgent!!! can't assign license Zoom one Pro (1 avaliable)

Now I have 2 licenses but I can't add 1 more license (1 avaliable) Could you please fix it for me? Urgent!!!

2023-05-24_12-48-39.jpg
2023-05-26
|
Posted in Billing & Account Management
NRdM by NRdM • Listener
  • 121 Views
  • 0 replies
  • 0 likes

How do I disable this?

Hello, I dislike this feature and more off, I dislike the fact that it was forced on me. It slows me down as my iPad kicks me out of my account every time I try to use my Zoom and this feature never works because the notification never sends to my ph...

2023-05-25
|
Posted in Billing & Account Management
Leah_Dykema by Leah_Dykema • Listener
  • 65 Views
  • 0 replies
  • 0 likes

Upgrade not appearing in profile

I upgraded my account to zoom one pro in January of this year and have the receipt. This is not reflecting on my account profile and I was recently booted off of a meeting after 40 min. It is showing my account as "basic"...how do I get this correcte...

2023-05-23
|
Posted in Billing & Account Management
Latest Reply 2023-05-25
colleenz by colleenz • Listener
  • 112 Views
  • 1 replies
  • 1 likes

Unable to "Search for Updates" on my profile

Supposedly, when you click your picture/profile, there is a big drop down list. This does not happen for me. I bought the one pro license, its working. How do I get the drop down menu to show up???

2023-05-25
|
Posted in Billing & Account Management
Latest Reply 2023-05-25
Mike_RailHaul by Mike_RailHaul • Listener
  • 64 Views
  • 1 replies
  • 0 likes

Review my licenses - savings?

I'm currently cleaning my team licenses, with the intention of having budget savings.Is it possible to have a reimbursement of the licenses

2023-05-25
|
Posted in Billing & Account Management
Paula_Vivas by Paula_Vivas • Listener
  • 38 Views
  • 0 replies
  • 0 likes

locked out for 30 minutes

another team member locked us out for 30 minutes. We have a meeting in 11 minutes. I am the admin. How do I "UN-lock" our account. TIA!!!!

2023-05-22
|
Posted in Billing & Account Management
Latest Reply 2023-05-25
prayjoliet by prayjoliet • Listener
  • 176 Views
  • 1 replies
  • 0 likes

Multiple payment for single subscription

Hi Team,With out my knowledge 1534 rupees,1534 rupees and102 rupees debited amount into my credit card on may 6th 2023 . Transaction ids are475687,260892,251739 and I didn't any services for these transactions .Please refund this amount

2023-05-19
|
Posted in Billing & Account Management
Latest Reply 2023-05-25
Vasudevarao by Vasudevarao • Listener
  • 118 Views
  • 1 replies
  • 0 likes
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