Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.

Suport form is useless, cannot press "Next" after filling in all boxes.

Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless.

Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.

I am requesting a refund for my Zoom subscription fee.

I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.

Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.