So, Zoom thinks they can quietly dip into your account for a subscription renewal without warning. Has this happened to you and they refused to refund you? You’re not alone. Don’t let them get away with it.

Here's what you can do:

1. Call your bank immediately and dispute the charge.

2. Request a chargeback and have your bank block any further charges if they won’t cooperate.

3. Share your experience here so we can keep track of how many are affected.

If enough of us hit them at once, maybe they’ll learn that shady business comes with consequences. Let’s hold them accountable.

I was going to cancel  Zoom Pro today because I was feeling like the price of the Pro plan was too high for my infrequent use and not needing many of the features. When I clicked in to cancel, Zoom offered an option to go to a new Beta tier called Zoom One Basic Plus that's more like Basic but allows for extending up to 4 meetings/month to 80 minutes, so I decided to give that a try, but now I don't know how to use the meeting extensions and haven't been able to find any information about it in the support area so far. I realize I may be looking in the wrong place. Does anyone know more about this & could help me figure out how to use this new feature? 

I am writing to request a refund for the recent payment charged to my corporate credit card.

It appears that my subscription was automatically renewed. However, I no longer require this plan and did not intend to continue the subscription. As this was charged to our corporate card without prior approval, I kindly ask you to cancel the subscription immediately and issue a full refund for the above payment.

Please confirm once the cancellation and refund have been processed.

Thank you for your prompt assistance.

Hello.

I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it!

After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens!

Please could somebody help me solve this problem, so that i can finally install Zoom?

Thank you so much!

Marlene

Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!