Zoom 고객센터 담당자님께.

안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.

해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.
계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다.

기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.

서둘러 조치를 부탁 드립니다. 

감사합니다.

Hello Zoom Customer Support,

I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.

This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.

As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.

Thank you for your attention and assistance.

Sincerely,

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.

Suport form is useless, cannot press "Next" after filling in all boxes.

Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless.

Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.