how to remove payment method from zoom | Community
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C
Newcomer
ComputerMan
Newcomer
December 27, 2022
Solved

how to remove payment method from zoom

  • December 27, 2022
  • 8 replies
  • 173 views

I would like to remove the payment method via pay pal

      Best answer by Bri

      Hi @ComputerMan ! To edit your payment method: 

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Account Management then Billing.
      3. Click the Billing Information tab.
      4. Under Payment Method, click Edit.

      8 replies

      Bri
      Community Manager
      BriAnswer
      Community Manager
      December 27, 2022

      Hi @ComputerMan ! To edit your payment method: 

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Account Management then Billing.
      3. Click the Billing Information tab.
      4. Under Payment Method, click Edit.
        C
        Newcomer
        ComputerManAuthor
        Newcomer
        January 22, 2023

        when i click edit under the payment method , it didn't show me any feature to remove or delete the payment method , just Change! 

         

         

          D
          Newcomer
          daria_gorod
          Newcomer
          March 9, 2023

          Same issue! Any solution?

           

          H
          Newcomer
          HWMProject
          Newcomer
          April 8, 2023

          Dear ZOOM moderator ! Please solve the issue ! I am unable to delete my credit card information from my account and your system at all ! Please help to do it ! You charged money from my card without of my permission !

            N
            Newcomer
            not-happy-user
            Newcomer
            May 6, 2023

            The support for Pro users (who have paid money for the service) is abysmal. There is no reason that a user shouldn't be able to delete their credit card info. If you are unwilling to do this, then give us a reasonable way to contact the Billing Department. It appears that being a Pro user doesn't give us access to any live people. Some things like credit card information should be an exception to this general rule. 

              Bri
              Community Manager
              Bri
              Community Manager
              May 9, 2023

              Hi, you can contact our billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

              E
              Newcomer
              educators
              Newcomer
              April 21, 2024

              We have the same issue. We need to take out the credit card info there as maybe after 1 year we don't want to renew the package or the administrator will create new log-ins for new employees. Can the zoom team put an option for this? Since we paid for a yearly plan it's paid the whole year! There is no need to keep our information to secure renewal payments! Also, there must be an option where they have to ask if we are renewing the plan or not! All options has been changed. Before was great - as it gives us these options.!

              M
              Newcomer
              Mark89
              Newcomer
              September 8, 2024

              I am also facing the same issue. Firstly, they don't have a 24/7 support service. Secondly, they charged without any permission. Third, it has been repeated for the last two months. Fourth, I am unable to attach my card. After that chatbot said, "Generate a ticket for your issue. Our support team will be available on Monday from 12 AM (Pacific Time)."

              MGSR
              Community Manager
              MGSR
              Community Manager
              September 11, 2024

              Hello @Mark89,

              Welcome to the Zoom Community! We're glad to have you here.

              I'm sorry for the inconvenience you experienced. Kindly reach out to our billing department for further assistance with your concern.

              Thank you and have a great day.

              I
              Newcomer
              ibma38
              Newcomer
              December 27, 2024

              Why should we reach billing department out when removing credit card record while we can independently input it without contacting them?

               

              I don't think your business model comply with GDPR....!!! ZOOM TEAM PLEASE WORK ON THIS....!!

              Z
              Newcomer
              zoom-is-a-scam
              Newcomer
              February 1, 2025

              This is still an issue in Feb 2025, along with the introduction of known 'dark patterns' to fool occasional users into paying out. This practice is incredibly gross and stinks of desperation.

               

              If you work for Zoom, even in the capacity of being a milquetoast 'reply person' in one of these threads, you should be ashamed of yourself. Find a new job because you are part of a predatory machine.

              A
              Newcomer
              ann_vostokova
              Newcomer
              March 12, 2025

              The issue still exists

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