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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Upgrade to Pro

nutextras
Newcomer
Newcomer

‎2025-03-27 08:01 PM

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-03-28 07:29 AM

Hello @nutextras,

 

Welcome to Zoom Community!

 

This seems like an address issue. Please try the following:

  • Check the billing address: Verify that the address entered under the Payment Method section of the Zoom billing portal matches what your bank has on file for the payment card that you have entered. 
  • Contact your bank: If you are unsure, contact your financial institution to confirm the primary address that they have on file for your payment card.

If you need further assistance, please reach out to Billing by chat. You can also submit a ticket here.

 

Cheers!
~S

 

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