cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Payment is declined because on your web site there is no 3D SECURE

aydo000
New Member
New Member

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."
PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE
 I am from Turkey and i cant pay 

2 REPLIES 2

S_K
Community Champion | Employee
Community Champion | Employee

Hello @aydo000,

 

Thank you for reaching out through Zoom Community. You quoted, "Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method." as the error message. You must contact your bank to work toward a resolution.

 

Reference: Error codes for billing

Solution is " open 3D SECURITY THING " on your web site!  İ called the bank