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Newcomer
JZebaSnow
Newcomer
June 6, 2025
Solved

Zoom has inactive bank account

  • June 6, 2025
  • 3 replies
  • 0 views

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

    Best answer by Mandel

    Hi @JZebaSnow ,

     

    Welcome to the Zoom Community!

     

    If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. I can confirm that we do not have a general issue with receiving payments into our bank account but we'll be happy to help troubleshoot the issue by confirming our payment details via email. Please feel free to include the evidence from Wells Fargo into the support ticket.

     

    Let us know if you need further assistance.

     

    Best,

    Zoom Community Team

    3 replies

    M
    Community Champion | Employee
    MandelAnswer
    Community Champion | Employee
    June 10, 2025

    Hi @JZebaSnow ,

     

    Welcome to the Zoom Community!

     

    If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. I can confirm that we do not have a general issue with receiving payments into our bank account but we'll be happy to help troubleshoot the issue by confirming our payment details via email. Please feel free to include the evidence from Wells Fargo into the support ticket.

     

    Let us know if you need further assistance.

     

    Best,

    Zoom Community Team

    MGSR
    Community Manager
    MGSR
    Community Manager
    July 18, 2025

    Hello @JZebaSnow!

    Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking     @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

    E
    Newcomer
    ebGA
    Newcomer
    November 17, 2025

    I'm pretty sure this is a scam. Been receiving emails over a period of months from Joshua Tan that includes some of my business' information but seem to be related to an account holder that has a similar individual name and totally different business name and address. Yet some aspects of my biz address are displayed along with what I assume is the correct address of the other company. Too bizarre to be real. Submitted a fraud notice, but sounds like zoom is not super responsive. I hope no one is making ACH transfers to these numbers....

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