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la5674
Newcomer
November 4, 2025
Solved

Dispute Renewal

  • November 4, 2025
  • 2 replies
  • 0 views

I just cancelled my subscription to ZOOM because I haven't used this product in a year.  I refuse to pay for another year when I haven't used your product.   I wish to file a dispute.

 

Best answer by aileenfelix

Hi la5674 - welcome to the Zoom Community. 

 

I'm sorry to hear you cancelled your services already. We appreciate the time you spent with us.

 

Below are my recommendations: 

1. Please reach-out to your Account Executive and notify her about this cancellation so she can provide assistance. Next, kindly create a billing case via this link so one of our billing specialists can also provide additional assist.

2. If you don't know who your Account Executive is, kindly proceed in creating a billing case

 

Thank you. 

2 replies

A
Employee
aileenfelixAnswer
Employee
November 4, 2025

Hi la5674 - welcome to the Zoom Community. 

 

I'm sorry to hear you cancelled your services already. We appreciate the time you spent with us.

 

Below are my recommendations: 

1. Please reach-out to your Account Executive and notify her about this cancellation so she can provide assistance. Next, kindly create a billing case via this link so one of our billing specialists can also provide additional assist.

2. If you don't know who your Account Executive is, kindly proceed in creating a billing case

 

Thank you. 

MGSR
Community Manager
MGSR
Community Manager
November 12, 2025

Hello @la5674!

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @aileenfelix's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing or your Account Executive.

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