I would like to request a refund.

[africa0179]

Hello. I have cancelled my Zoom subscription 2025. I would like to request a refund.

[Mandel · Accepted solution]

Hi @africa0179 ,

Welcome to the Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription fees are billed upfront and are non-refundable. When you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period. 

I hope this helps. Let us know if you need further assistance. 

Cheers,

Zoom Community Team

[africa0179]

I have a few questions.

Why do you register my card number on the Zoom website and set up automatic renewal for payment?

I think the automatic payment method ignores the opinions of consumers.

Also, I think it is theft to take money from my bank under the pretext of Zoom’s regulations without properly notifying me of how much time I have left on Zoom.

I think it is an act of ignoring consumers to make a rule that refunds are not given for completed subscription payments and then say that there are no refunds for canceling subscriptions.

I think it is the consumer's right to request a refund if I change my mind after purchasing an online product.

[Mandel]

Hi @africa0179 ,

I am sorry to hear that you were not aware of the automatic renewal of your subscription. Please note that before purchasing, the following information is displayed in the online cart:

Recurring plans will auto-renew using the payment method on file that you use today and can access and update from zoom.us/billing. You will be charged each period of renewal until you cancel. You can cancel by navigating to zoom.us/billing and clicking 'Cancel Subscription'. You may request cancellation up until the day before auto-renewal for it to go into effect.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,
Zoom Community Team

[rait1980]

I'd like my refund as well. I'm sure if we'd all follow the small script somewhere, no work could ever been done. I signed up just to keep my interview going, after that the logs should show that I haven't been using Zoom for the rest of the paid month, which means Zoom has already won 18€ just for one extra 25'.  I do hope to see my 18€ back in my Apple Pay card. Thank you.

[Dawn70]

No it does not help. It’s just an excuse to take our money

[africa0179]

I would like to ask you again respectfully.
I would like to request a refund for my subscription.

[Dawn70]

They’re grimy thieves. Call your bank. These people are completely unscrupulous. I don’t understand people that conduct business like this. 

[Dawn70]

All they care about is taking people's money 

[rait1980]

The fact that it's written in the Terms and Conditions, doesn't make the problem of customer dissatiscation go away. A quick example is Amazon in the Services Industry, I've used many times subscription cancellation option when I see that I don't need their service on the becoming month and they refund immediately. I have alway come back.

With Zoom now, I'm not so sure. I'd rather explore other options than getting stuck with the unwanted billing issue. Hopefully some one in the top management will hear about this feedback.

Greetings,
Rait

[Dawn70]

Exactly. They're just hiding behind the terms of service as an excuse to take your money, with zero regard for actually serving their customers. It's completely unscrupulous.