I have been trying to reduce the number of licenses on my account for over three months, but the process has been extremely frustrating. It takes weeks for customer support to respond to my requests, and I still haven’t received the information I need. Today, I spent over an hour on the phone with customer support, only to be transferred from one department to another, and ultimately told that they couldn’t assist me and someone would contact me via email instead.

I have multiple open tickets on this issue and cannot understand why such a straightforward request doesn’t have a simple and efficient process for customers to follow. This seems like a common inquiry that Zoom should be equipped to handle promptly.

i am waiting for my sms campaign which is on pending from last 1 month 8 days but still on pending every zoom agent told me wait for 7 days or 2 to 3 weeks the scammed me 51$ an i purcahse againg 51 $ plan they told me again it take 7 days then after they said wait for 3 to 4 weeks zoom agent scamming me again an again zoom is worst company an agent is very rude an disconnected  the call there is no resolution we found from zoom

I have a tutoring business. I currently have myself and my daughter as the tutors. We share a zoom account but cannot have separate schedules. I want us to be able to have our own account with separate scheduling capabilities. Which is the best plan under one account? Thanks. 

Anyone know why there is a delay in activating the pro subscription as soon as it's been paid? I've never had this experience with any other company, once paid the activation is automatic... The Bot is a complete waste of time ... also the options to even get to post in here are ridiculous as none really apply to my question!

Hi, 
In my Basic Plus subscription I do not receive a warning that the 40 minutes are almost over. I can't know up front whether I need more than 40 minutes. When I had a free account there always were a couple of warnings, but now I see none. This is very frustrating, because I'm thrown out every time without having a option to choose wether to use one of my 4 prolongation or not. I haven't been able to use them up till now!
So... why no warning?

Thank you.

Hi Community & ZOOM Support,

I feel really desperate and I am hoping you can help.
After loss of my phone and damaged backup (yes, very unlucky...) I cannot log in to my Zoom account anymore because I don't have access to the Authenticator App anymore.

I wanted to log in to reset 2FA (I do have the correct email address and password), but I am ending up in an endless loop because the only way to login is entering an Authenticator App code.

I am the admin (one-user business).

I tried the chatbot to connect with support, but chatbot AI cannot connect me because I'm not logged in...

I am writing here from my newly created personal free account in order to get community access.

I am a freelancer and dependent on Zoom for my work, so I deeply appreciate any help...

Thanks,
Kristin

I just want to report an account ( JORDAN MARTINEZ ) who is claiming to be a lead hiring manager from Clearstep AI Healthcare. He conducted a job interview with me and eventually asked that an electronic check will be emailed to me from the HR which the fund is meant for me to procure some work stationaries. I already reported to the bank and the authority. I’m trying to flag the account directly from the chat but I realized zoom does not have that option. Please is there a way to stop this guy apart from me just blocking them. 

Hi there,
maybe someone has an idea how to get out of a really bizarre circle inbetween the App Store and Zoom:

I purchased a Zoom Workplaces Pro Plan in the App Store in July 2024 (well, lessons learned… never buy in the App Store again). For I need an upgrade to Webinars, I had to cancel this plan to sign up the right one directly with Zoom.

The plan in the App Store had been purchased with my Apple ID, which is not the Email address I use in Zoom; the Zoom account is registered with my business address.

This seems to be the problem for Apple did cancel (and refund) my plan on November, 26, but Zoom says my plan is still working - and I still can use it.

Apple already confirmed the cancellation several times to Zoom. Apple says they have no access to the Email address registered in Zoom; they could only cancel the working plan, and they did.
Zoom says maybe the plan for my Apple ID email address had been cancelled, but my business email address ist still connected to a existing plan so it‘s not possible for them to purchase the webinar function I need.

Maybe the only way is to purchase the webinar plan with my private email address (which is the Apple ID, of course), and in July 2025 it will be possible to switch to my business email address again?

Well… confusing situation, hopefully explained clear enough to get some help?

Thanks a lot! Stefanie