Reducing Number of Licenses

[Chigrinov]

I have been trying to reduce the number of licenses on my account for over three months, but the process has been extremely frustrating. It takes weeks for customer support to respond to my requests, and I still haven’t received the information I need. Today, I spent over an hour on the phone with customer support, only to be transferred from one department to another, and ultimately told that they couldn’t assist me and someone would contact me via email instead.

I have multiple open tickets on this issue and cannot understand why such a straightforward request doesn’t have a simple and efficient process for customers to follow. This seems like a common inquiry that Zoom should be equipped to handle promptly.