Hello the matters at hand here are so complex, for many reasons, that I cannot figure out how to set up both a residential and business ZOOM account, primarily being ZOOM phone, email, fax, and SMS.  Your chat agent in support promised me new hardware at no charge because he said this was part of your nonprofit policies and proceeded to tell me that you have a specific program that pays all of a nonprofits account.  He said your giving fund/agent was called ZOOM CARES.  Which is true at least in part because you have a big portion on your corporate website dedicated to your giving efforts all over the world.  Which as a nonprofit CEO, I that alone is totally awesome, thank you.  Anyway, my start up of services still has not come together now for over 6 months.  You were to have sent me free hardware/phones, etc… 3 months ago and still, to date, nothing.  Furthermore still no phone services.  My point being here is that I need a community expert to engage now and help me sort this out, plus I feel strongly that your upper management that oversees small business accounts to step in and help us all.  That is just common sense to me.  This is my first post here in the community.  I really did not want to post such but now, as of this date, I am begging and desperate for help ASAP.  I can assure you that as a corporate CEO that I have been much more patient than anyone would normally be.  I am going to hope that somehow you can respond to me privately re: this post so that I can relay to you confidential info that you will need to sort this mess out.

Thanks, 

E

I have an issue where im trying to create a group to allow admins to download Zoom Recordings and block everyone else. I blocked cloud recording on the Everyone group and locked the setting. I created a separate group to allow recording downloads and added admins to this new group. I removed the admins from the Everyone group.

Yet i still cannot have admins download recordings. As soon as i enable the policy on the everyone group, admins can download again. Regular users i put into my recording downloads group CAN download recordings. I am not sure what is going on but admins seem to ONLY adhere to policies applied to the Everyone group, even though they arent members.

Admin accounts do NOT have a Zoom Workspace license, if that maybe the cause. I tried assigning a license and testing downloads but no change.

Problem: An upgrade checkout page opens when I open the Zoom desktop client. Additionally, I have no desire to pay for a subscription and cannot empty my shopping cart.

Error codes: None
Device type: Desktop PC
Zoom version: Version: 6.2.7 (49583)
Details about troubleshooting steps you have already taken: I closed and restarted Zoom to see whether the issue would happen again. It did.

Hi,

I searched but did not find this anywhere, I have both a hotmail account, as well as a GMail account that I setup seperately, and would like to link them so I can setup and see my zoom calls by only needing to log into one account, is that possible?

Thanks

Erik