Issues with an Zoom plan, purchased in App Store

[StefanieP]

Hi there,
maybe someone has an idea how to get out of a really bizarre circle inbetween the App Store and Zoom:

I purchased a Zoom Workplaces Pro Plan in the App Store in July 2024 (well, lessons learned… never buy in the App Store again). For I need an upgrade to Webinars, I had to cancel this plan to sign up the right one directly with Zoom.

The plan in the App Store had been purchased with my Apple ID, which is not the Email address I use in Zoom; the Zoom account is registered with my business address.

This seems to be the problem for Apple did cancel (and refund) my plan on November, 26, but Zoom says my plan is still working - and I still can use it.

Apple already confirmed the cancellation several times to Zoom. Apple says they have no access to the Email address registered in Zoom; they could only cancel the working plan, and they did.
Zoom says maybe the plan for my Apple ID email address had been cancelled, but my business email address ist still connected to a existing plan so it‘s not possible for them to purchase the webinar function I need.

Maybe the only way is to purchase the webinar plan with my private email address (which is the Apple ID, of course), and in July 2025 it will be possible to switch to my business email address again?

Well… confusing situation, hopefully explained clear enough to get some help?

Thanks a lot! Stefanie