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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Request to support NDA & MNDA document

Hi, is it possible to fill up NDA & MNDA document for us to create vendor code for payment purpose? As we need to compliance to audit requirement.

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2024-12-02
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2024-12-02
AimanSyafiq
By AimanSyafiq
• Newcomer

Does the facility to allow users to join before the host actually work?

In my zoom account I activated the setting: "Allow participants to join before hostAllow participants to join the meeting before the host arrives" and the instructions are clear this is exactly what it will do. But after doing this I have the same pr... Show more

In my zoom account I activated the setting: 

 

"Allow participants to join before host
Allow participants to join the meeting before the host arrives"
 
and the instructions are clear this is exactly what it will do. But after doing this I have the same problem, users have to wait for the host. Why is this? Does this thing actually work and have others found a problem with it too?
 
 

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2023-05-04
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2023-05-04
eep1tb
By eep1tb
• Newcomer
reply-icon Latest Reply -  2024-12-02

The payment amount and bill details are different

The card payment amount is confirmed to be 45,926 won, but the bill amount is different at 44,740 won.

Please send me an invoice for the payment amount of 45,926 won

 

 

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2024-12-02
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2024-12-02
inmun360
By inmun360
• Newcomer

Resolved! need Advice

Hi All brilliant community I would like some upgrade adviceI am running an online therapy website were clients book a session to see a therapist via zoomWhen they book they get a zoom link the free plan in zoom only allows for 40 minutes so that is a... Show more

Hi All brilliant community

 

I would like some upgrade advice

I am running an online therapy website were clients book a session to see a therapist via zoom

When they book they get a zoom link 

the free plan in zoom only allows for 40 minutes so that is a bust

the current plan I am on is the pro plan and what I understand is that it will allow my therapist unlimited meeting time however it seems they must share a zoom account. I would assume that if 2 people book the same time with 2 different therapists that's going to be a problem .

Am i correct in my thinking and then what is the next level up. Currently I only have 6 therapists so don't need 100 additional user account. 

Please would you help me  understand better and suggest a way to accomplish this


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2024-03-06
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2024-03-06
Slogger
By Slogger
• Newcomer
reply-icon Latest Reply -  2024-11-30

Trying to log in but emailadres not recognized

Just signed up with a new business accout and also paid for account of a year. But after signing out and trying to sign in again the emailadress with which I signed up is not recognized. What to do now? How will I ever get back into my business accou... Show more

Just signed up with a new business accout and also paid for account of a year. But after signing out and trying to sign in again the emailadress with which I signed up is not recognized. What to do now? How will I ever get back into my business account??


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2024-11-29
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2024-11-29
InekeNyingma
By InekeNyingma
• Newcomer
reply-icon Latest Reply -  2024-11-29

Zoom One Pro adding licensed issue

Hi community, I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available,... Show more

Hi community, 

I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!


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2024-01-15
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2024-01-15
thanhvancpt
By thanhvancpt
• Newcomer
reply-icon Latest Reply -  2024-11-29

Mystery notice on billing credit card

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 mont... Show more

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 months (as shown on card records) or longer. How did Zoom suddenly start billing to an expired card when the invoices have been submitted and paid on the same card which is currently expiring in 2025? Do I update the card info and continue what has already been an automatic process, or let the invoice go past due and lose my access. OR, was this some kind of scam using Zoom content. This is one reason I hate automatic billing, things going on in the bowels of a computer without human oversight. Anyone else have a similar issue with Zoom?


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2024-11-29
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2024-11-29
tightyfist
By tightyfist
• Newcomer

Batch delete external deactivated users from a chat channel

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associa... Show more

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associated with your tenant and only applies to user management.


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2024-11-28
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2024-11-28
avdesign
By avdesign
• Newcomer

Invoice datas

How can i add my company details in my account, in order to receive invoices at the name of my company?

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2024-11-28
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2024-11-28
Makrina_Hatz
By Makrina_Hatz
• Newcomer

Resolved! 'your account is inactive ,please contact with admin

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue? 

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2024-02-16
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2024-02-16
rohan572x
By rohan572x
• Explorer
reply-icon Latest Reply -  2024-11-28
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