URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

[KrisL]

Hi Community & ZOOM Support,

I feel really desperate and I am hoping you can help.
After loss of my phone and damaged backup (yes, very unlucky...) I cannot log in to my Zoom account anymore because I don't have access to the Authenticator App anymore.

I wanted to log in to reset 2FA (I do have the correct email address and password), but I am ending up in an endless loop because the only way to login is entering an Authenticator App code.

I am the admin (one-user business).

I tried the chatbot to connect with support, but chatbot AI cannot connect me because I'm not logged in...

I am writing here from my newly created personal free account in order to get community access.

I am a freelancer and dependent on Zoom for my work, so I deeply appreciate any help...

Thanks,
Kristin

[jdott16]

Hello,

I would recommend checking out the following steps to see if you can sign in through a recovery code: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066054#:~:text=Click%C2%A0Verify.... 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake