About KrisL

KrisL · 2024-10-25 12:30 AM

Hi Community & ZOOM Support,I feel really desperate and I am hoping you can help.After loss of my phone and damaged backup (yes, very unlucky...) I cannot log in to my Zoom account anymore because I don't have access to the Authenticator App anymore....

KrisL · 2024-12-16 05:01 AM

Hi @csc__ ,Thank you for your reply and the advise!Just noted my reply to yours wasn't published.One question: Wenn you say "Please try to login using the SSO's", I don't undrstand what I have to change in my login process... Do you have additional a...

KrisL · 2024-12-15 10:34 AM

Hi @csc__ ,Thank you for sharing your experience & advise!Not sure though what you mean - or what I am supposed to change in my login procedure - when you say >>Please try to login using the SSOs<

KrisL · 2024-12-09 01:44 PM

Dear Jake,Thank you for your comment.I tried this several times, but this always leads me back to the actual issue:Reset of 2FA requires a login to the account by the admin - and I do not have an admin, I am a "one-woman-show" as a freelancer... I lo...

KrisL · 2024-10-25 12:23 AM

Hi Zikori, did you find a solution to your problem? I have the same issue and no access to my Zoom business account anymore.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: Lost access to the two-factor authentication application

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

User Statistics

User Activity

URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: URGENT! Assistance needed: No access to account after phone loss, no access to Authenticator App

Re: Lost access to the two-factor authentication application