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Newcomer
Guamuser671
Newcomer
March 15, 2022
Solved

Exceeded your cloud recording storage recording limit

  • March 15, 2022
  • 8 replies
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If zoom is full, then new recordings will replace the video files in zoom? Meaning, previous will be deleted to make room for new ones (and zoom would do this automatically)?

    Best answer by Alex_PFT

    Hi,

    Nothing will be deleted. At some point you could be charged an extra for exceeding the storage limit. It is possible to buy extra storage on Zoom's cloud for a monthly fee, or erase the recordings you don't need anymore. 

     

    Managing and sharing cloud recordings – Zoom Support

     

    Alex

    zoom@pft

    8 replies

    Alex_PFT
    Partner
    Alex_PFTAnswer
    Partner
    March 15, 2022

    Hi,

    Nothing will be deleted. At some point you could be charged an extra for exceeding the storage limit. It is possible to buy extra storage on Zoom's cloud for a monthly fee, or erase the recordings you don't need anymore. 

     

    Managing and sharing cloud recordings – Zoom Support

     

    Alex

    zoom@pft

      K
      Newcomer
      Kate_PLR
      Newcomer
      April 6, 2022

      Hi Alex,

      How exactly can I buy extra storage on ZOOM's cloud? I can not find the option. 😞
      Thank you for your help,
      Warmly,
      Kate

        Alex_PFT
        Partner
        Alex_PFT
        Partner
        April 6, 2022

        Hi,

        It's on the web portal, under account management / Billing.

         

        Upgrading your account and add-ons – Zoom Support

         

        Alex

        zoom@pft

          J
          Newcomer
          JF_DC
          Newcomer
          January 11, 2023

          I don't see an "add-on" to specifically add incremental amounts of storage. I see plan upgrades that come with a little bit of extra storage and then a big Cloud Storage add-on that doesn't specify capacity but costs a big annual fee. This is not straightforward and clear. And on the reduce stored files side, it seems like each file has to be selected individually and then downloaded, vs. being able to select all the files in a list and do a bulk download. If I was a suspicious type, I'd almost thing that Zoom's cloud capacity sales scheme was to get folks to panic buy big amounts of annual storage...but I'd love to hear that there's a nice set of incremental storage purchase options that I'm just not finding... Thanks for anyone's advice!

          A
          Newcomer
          AaronStephen1
          Newcomer
          January 10, 2023

          Good Morning.  I am the church clerk who replaced the previous clerk, Mary Nesbit.  I deleted and trashed some of the storage files.  I hope this will resolve the issue.  Please email the church at:  *********** and let me know if the deletion of some of the files helped.  

           

          Sincerelly,

          Shirley Jefferson,

          Church Clerk

          K
          Employee
          kgallagher
          Employee
          January 10, 2023

          Good Morning,

          You will be able to see if you are under your limit in two locations:
          1. Admin-> Account Management -> Recording Management in the top right corner you will be able to see a status bar with your current usage, allotment and percentage of allotment you have used.
          2. Admin-> Account Management -> Reports -> Cloud Recording, you will be able to see a line graph with the same. 

            C
            Newcomer
            Chamber
            Newcomer
            January 27, 2023

            Did zoom decrease the cloud storage limit for pro users?  We used to be able to save more recordings and now after only 3 meetings, it says we have exceeded the limit and these meetings are not any longer than before.

             

             

            A
            Newcomer
            abrahamalbertn
            Newcomer
            March 10, 2023

            This zoom own article says

            https://support.zoom.us/hc/en-us/articles/7627873724685-Managing-cloud-recording-usage-limits

            We won'' able to record when the limit is reached. But now they are charging for overage?

            Isn't this a bug?

            K
            Employee
            kgallagher
            Employee
            March 10, 2023

            @abrahamalbertn If your account has not purchased any recording add-on then your account will not be able to make additional cloud recordings until the account is under its limit. If the account has purchased an add-on and exceeds that limit then overages will be charged and the account can keep recording. 

              M
              Newcomer
              MOREREVIVAL
              Newcomer
              March 10, 2023

              ZOOM doesn't explain that when we are purchasing the add-on for cloud storage, we can go over it. I Just double checked it. There isn't any link posted either to the page explaining the overage price.

              If you are charging for this, you are breaking Indonesia's Costumer Protection law. Charging for something that you don't explain properly to the consumer. 

              even google drive doesn't let us go over the storage capacity and charge for it.

               

              Please fix this.

              This month alone myself and my friend charged for overage fee that we don't even know that the overage is there. 

              It's simply because zoom doesn't explain any of it, zoom doesn't explain that we can go over the cloud storage if we pay for the cloud storage add-on.

              And base on this move alone, ZOOM treating the people who pay the add-on worse? literally the people who give ZOOM money for it?

               

              The capability to record more the add-on storage we pay isn't a feature. It's rather a flaw. Common logic : "If i pay for 30GB add on storage, I'll get 30GB of storage." not "If i pay for 30GB add on storage, I can record as much as i can, but if i exceed 30GB i must pay overage fee". 

                Alex_PFT
                Partner
                Alex_PFT
                Partner
                March 10, 2023

                 

                  M
                  Newcomer
                  MOREREVIVAL
                  Newcomer
                  March 10, 2023

                  Nope, there isn't any explanation like you posted before. As a proof that this screenshot isn't edited, i even record my screen searching for that explanation.

                   

                    S
                    Newcomer
                    Simran_S
                    Newcomer
                    August 26, 2024

                    Hey @Guamuser671 

                    There is a workaround to back up Zoom recordings to Google Drive or other cloud services                    , which can significantly reduce cloud costs while ensuring you always have access to your recordings.

                     

                    Recently, I wrote a similar script for a client and helped them save a substantial amount of money. I’d be happy to assist with your account as well: https://calendly.com/bhushan-lilapra/30min

                    P
                    Newcomer
                    premiumsolution
                    Newcomer
                    December 17, 2024

                    No, Zoom does not automatically delete old recordings to make room for new ones when your cloud storage is full. Instead:

                    1. New recordings will not be saved: Zoom will stop saving new cloud recordings until you free up storage space or purchase additional storage.

                    2. You will receive notifications: Zoom typically sends an email alerting you when your cloud storage is nearly full or has reached its limit.

                    3. Manual management is required: You must manually delete older recordings or download and back them up to clear up space.

                    If you want to avoid losing any recordings, consider:

                    • Deleting unnecessary recordings to free up space.
                    • Downloading and saving recordings locally or to an external storage service like Google Drive, Dropbox, or OneDrive.
                    • Upgrading your Zoom plan to include more cloud storage.

                    Let me know if you'd like step-by-step guidance on managing Zoom recordings!

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