My account got suspended and payments are deducting

[ahkhan2]

I previously asked if I could log in from different locations before purchasing Zoom, and I was told it was okay by the sales agents. However, after I bought Zoom Phone, my account was suspended when i login from different locations, they said we cant specify exactly why we suspended but its due to violation of their policy. I appealed multiple times and received responses very late. The support agents kept redirecting me from one ticket to another.

I was also informed that since I hadn’t used the services, no charges would be deducted. Yet, I was charged again on the 20th of this march. My account is suspended, preventing me from logging in or manually removing my payment details.

There is still an active ticket (BIL1838702) with an agent named Ella Rendora, who said it would take 48 hours to cancel my subscription. However, it has been more than 48 hours, and she is not responding to the ticket.

I don’t know what to do at this point—my billing information is stuck with Zoom, and I need to cancel my subscription immediately. i have created a new account to reach out here and see if someone can help me get my card removed.

[MGSR]

Hello @ahkhan2,

Welcome to the Zoom Community!

We are very sorry for this experience. We have escalated your ticket internally.

We appreciate your patience.