Change currency

[ib8]

I am trying to change the existing currency to a different currency but in the portal, the currency has been locked. How do I get it unlocked? Appreciate help.

Thank you.

[S_K · Accepted solution]

Hi @ib8,

Welcome to Zoom Community!

According to the support article below, "if you don’t see a drop-down next to the current currency, your account isn’t eligible for a currency change." 

• Changing your account's currency  

The Zoom Billing Support team is able to view your account to determine the reason it isn't eligible for a currency change. I recommend you follow the link below to create a Billing ticket for assistance.

• Contact Billing

Cheers!

~S