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Billing & Account Management
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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

purchase refund

Hello. Last year, I subscribed for a year to extend the conference. However, this year, I wanted to cancel my subscription, but it was automatically charged on the 18th. I would like a refund. Can I apply here?

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2025-04-18
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2025-04-18
ywangbi67
By ywangbi67
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-19

Resolved! Trying for three weeks to remove Zoom Events from our plan

I've had customer support calls open for three weeks trying to get our Zoom events subscription removed with no response from Zoom at all. I've spoken on the phone to them and they couldn't remove the subscription either. How do I get this removed as... Show more

I've had customer support calls open for three weeks trying to get our Zoom events subscription removed with no response from Zoom at all. I've spoken on the phone to them and they couldn't remove the subscription either. How do I get this removed as in our portal it says I have to Contact them and open a ticket which I've done and been completely ignored?


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2025-04-14
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2025-04-14
A-Research
By A-Research
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-17

Resolved! Kimaya Kapoor : About Zoom Subscription Renewal

Hi Zoom Community,I’m Kimaya Kapoor, and I have a few quick questions about Zoom subscriptions:Plan Differences: What are the key features of the Basic, Pro, and Business plans?Renewal Process: Is it straightforward, and do you receive reminders befo... Show more

Hi Zoom Community,

I’m Kimaya Kapoor, and I have a few quick questions about Zoom subscriptions:

  1. Plan Differences: What are the key features of the Basic, Pro, and Business plans?
  2. Renewal Process: Is it straightforward, and do you receive reminders before expiration?
  3. Payment Options: What methods do you accept? Are there options for one-time payments?
  4. Promotions: Any current discounts for new users or educational institutions?
  5. Support: How can I best reach customer support if I encounter issues?

Thanks for your help!

Best,
Kimaya Kapoor


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2025-04-14
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2025-04-14
kimayakapoor
By kimayakapoor
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-17

Unable to upgrade Zoom to 500 participant due to currency change problem

It says we dont allow above 5000 in Indian Rupees . But does not allow payment in Dollars which comes above 5000 what to do

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2025-04-14
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2025-04-14
drsanjaybedi
By drsanjaybedi
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-16

Resolved! Ciclo de mi suscripción

Vengo pagando varios meses la suscripción mensual pero hemos decidido pagarlo anualmente, sin embargo cuando se cumple el mes intento cambiar el ciclo de mi suscripción pero no encuentro dónde hacerlo. 

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2025-04-14
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2025-04-14
SchTrujillo
By SchTrujillo
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-16

Cannot Open or Delete ZOOM app MacOS

I cannot open, force quit, or move the app to trash on my MacBook. When I try to open the app I get a finder pop-up that says, "The application “zoom.us” is not open anymore." When I force quit the app, nothing happens and it is still 'open.' When I ... Show more

I cannot open, force quit, or move the app to trash on my MacBook. When I try to open the app I get a finder pop-up that says, "The application “zoom.us” is not open anymore." When I force quit the app, nothing happens and it is still 'open.' When I attempt to delete the app, with the intention to redownload and start over, I get a finder popup that says, "The application “zoom.us” is not open anymore." What am I supposed to do? I cannot join any meetings by any means on this device. Yes, everything is up to date. Yes, I have turned my device on and off.

I attached a screenshot of the pop-ups.


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2023-08-24
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2023-08-24
cheesysoph
By cheesysoph
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-15

Process for Refund of TDS Amount

Dear Team,This is Swathi from Aliceblue Financial Services Pvt Ltd from India.I raised the same query with the support team this morning but am unsatisfied with the answer. Please help us with this query. As we plan to take up the business plan for t... Show more

Dear Team,


This is Swathi from Aliceblue Financial Services Pvt Ltd from India.

I raised the same query with the support team this morning but am unsatisfied with the answer. Please help us with this query. 

 

As we plan to take up the business plan for the year, there may be instances where TDS (Tax Deducted at Source) is deducted from payments made to vendors or service providers. However, in some cases, the TDS certificate may not be available when making the payment, leading to a higher deduction of TDS.

In such situations, claiming a refund of the excess TDS amount is possible after submitting the TDS certificate.

Thank you in advance, 


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2024-06-19
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2024-06-19
Swathi89
By Swathi89
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2025-04-15

Dual Factor Authentication

@links to members, content

 

Do I need to have a paid account in order to get dual factor authentication?

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2025-04-09
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2025-04-09
donotpoisonmeok
By donotpoisonmeok
• Newcomer
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reply-icon Latest Reply -  2025-04-14

Phishing. Any way to report attacks to Zoom?

Does Zoom have any way to report or respond to phishing attacks.  People violating Zoom's good name to steal money?

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2023-04-26
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2023-04-26
henryec31WH
By henryec31WH
• Newcomer
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reply-icon Latest Reply -  2025-04-13

Retired, need to buy a new account

I recently retired and lost access to my workplace zoom account. I'm trying to buy an account, but Zoom keeps insisting I already have one. Help! I have tried all my email addresses (I have three), but zoom evidently has linked all of those addresses... Show more

I recently retired and lost access to my workplace zoom account. I'm trying to buy an account, but Zoom keeps insisting I already have one. Help!

 

I have tried all my email addresses (I have three), but zoom evidently has linked all of those addresses to the workplace account. 


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2025-04-12
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2025-04-12
AnneP1
By AnneP1
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