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Unable to upgrade Zoom to 500 participant due to currency change problem

drsanjaybedi
Newcomer
Newcomer

‎2025-04-14 04:49 AM

It says we dont allow above 5000 in Indian Rupees . But does not allow payment in Dollars which comes above 5000 what to do

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-04-16 03:58 AM

Hi @drsanjaybedi ,

 

Welcome to the Zoom Community!

 

I understand that you're encountering an issue while trying to upgrade your account. In order to best assist you, can you clarify if you're receiving an error while purchasing the add-on or if you're unable to process the payment? If you are receiving a payment error, you may review the following support article for troubleshooting: Error codes for billing

 

I hope this helps. Let us know if you need further assistance.

 

Cheers,
Zoom Community Team

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