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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

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Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

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Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! to put techsoup discount coupon. I want to cancel the plan now.

Since the new payment period starts today, I was going to pay by applying the TechSoup coupon. However, it has already been automatically renewed, and it is said that you have to wait a year to cancel it.I want to make a payment by adding more people... Show more

Since the new payment period starts today, I was going to pay by applying the TechSoup coupon. However, it has already been automatically renewed, and it is said that you have to wait a year to cancel it.
I want to make a payment by adding more people, so please cancel it right away and let me know how to do a new one


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2023-12-30
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2023-12-30
twrkorea
By twrkorea
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Re: Non Profit

The ATXPC Foundation is a non-profit company representing the needs of myself and thousands of other patients who suffer from this rare disease. The ATXPC Foundation intends to use zoom in order to host gatherings with other patients so that we can s... Show more

The ATXPC Foundation is a non-profit company representing the needs of myself and thousands of other patients who suffer from this rare disease. The ATXPC Foundation intends to use zoom in order to host gatherings with other patients so that we can set an agenda to advocate for better care for ourselves ASAP, as well as to gather with others who can relate to this otherwise lonely experience of suffering. The medical community will not act on its own to help us, and we can't help ourselves without collective action.

Do you give discounts to non-profits of this sort?

Please let me know ASAP. Thanks so much.

 


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2024-02-07
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2024-02-07
Nathe18
By Nathe18
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Cannot contact with account executive after I request for reducing number of licenses

Hi,My company have been using zoom paid service since March 2021. Since we are a non-profit, we got a certain amount of discount through techsoup. After a while, my account executive advice me to do some consolidation of my existing accounts and ask ... Show more
Hi,
My company have been using zoom paid service since March 2021. Since we are a non-profit, we got a certain amount of discount through techsoup. After a while, my account executive advice me to do some consolidation of my existing accounts and ask me to sign a document with an "initial paid subscription term" of 60 months, which is definitely too long for me. I think this is strange as I have never asked for such a long contract, so I emailed the account executive and got a reply:
"You may opt to cancel within the duration of the 60 months, we are just using this standard to cover for the discounts that we are extending to our clients as all the discounts are subject to approval and may change from time to time."  (exact wordings of the account executive, I still have the email correspondence)
 
Everything seems good. However, when I asked to reduce the number of license at Mar 2023, I got the reply:
"Upon verifying we did receive your request after the services had been renewed which is March 3, 2023. Hence for this case we cannot grant your request to have the licenses reduced since its already past due date of your renewal. Please inform us in advance of your next cycle once you want to reduce your licenses, by January or February 3rd for us to create a new quote."
 
So I wait until Jan 2024 and requested the reduction of license again. The account executive replied me for the first few times, and suddenly disappeared after Feb 5, without any solid solution. I have sent countless emails and still got no reply. I have tried to open another support ticket, still no reply.
I am totally disappointed. This is how Zoom treat (and may be cheat) their customers......When I asked for upgrading the license, I got reply immediately, but when I raise some issues I am completely ignored.
I don't know if there would still be any help by posting here, desperately hoping for someone from Zoom to tell me what I can do......

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2024-03-06
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2024-03-06
WKU38
By WKU38
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! How get TechSoup discount applied

Hello! I'm brand new to this Board, we are a church and learned we can get Zoom at a reduced rate through TechSoup. How do I get confirmation/instruction from Zoom to make the switch, Thanks!

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2024-03-20
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2024-03-20
unity-admin
By unity-admin
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Discount for non profit society

Hello,

Can I please know if there is a discount for the non-profit society. It is the time for annual renew our account. I got a information from someone else with "discount for non profit society".

 

Thank you

Helen

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2024-04-01
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2024-04-01
OCCABC
By OCCABC
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Non-profit pricgin

On the website, it says to contact TechSoup for non-profit pricing. On TechSoup's website, it says "not in stock" - We would like non-profit price, but not sure we are getting it.  Wh

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2024-05-03
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2024-05-03
davidkirkland
By davidkirkland
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Discount for non profit organization

Hello do you provide any discount for non profit organization. 
Thanks 

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2023-02-28
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2023-02-28
Mokshadham
By Mokshadham
• Newcomer
reply-icon Latest Reply -  2025-05-01

I can't cancel my subscription

I keep getting billed every month, but when I go into the portal to cancel, it says I only have a basic subscription. And I can't get access to a human or live chat because... they say I only have a basic subscription. And yet I still get billed. Thi... Show more

I keep getting billed every month, but when I go into the portal to cancel, it says I only have a basic subscription. And I can't get access to a human or live chat because... they say I only have a basic subscription. And yet I still get billed. This has been going on for months. I'm at my wits end. I can't call anybody. I can't write to anybody. I've blocked the charges from going through, but I'm worried about my credit rating being affected.
What bizarro Kafka-esque AI world have I fallen into??


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2023-02-27
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2023-02-27
amandanelson
By amandanelson
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Seeking Guidance on Nonprofit Collaboration with Zoom

Hi everyone,My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.I have learned that Zoom collaborates with nonprofits by offering products for free o... Show more

Hi everyone,

My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.

I have learned that Zoom collaborates with nonprofits by offering products for free or at a discount. However, I’m having trouble finding the right contacts or the steps to take for this process.

If anyone has experience or information on how to approach Zoom for this collaboration, I would greatly appreciate your guidance!

Thank you in advance for your help!


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2025-01-08
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2025-01-08
Elena96669
By Elena96669
• Newcomer
reply-icon Latest Reply -  2025-05-01

Resolved! Request for Rate Waiver on Zoom Services for Academic Research Webinars

Hi Zoom Support Team, I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Afric... Show more

Hi Zoom Support Team,

 

I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent.

 

I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely.

 

In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to our account. A rate accommodation would enable us to continue offering these impactful webinars, which are vital for nurturing research talents and advancing scholarly pursuits in Africa.

 

Your consideration and support in this matter would greatly aid in sustaining our mission and extending our reach. We believe that, together, we can contribute to a more informed and engaged academic community.

 

Thank you very much for your time and attention to this request. I am available for any further information you may require and look forward to your positive response.

 

Warm regards,

Atamba, Assistant Public Relations Director Organization of Academic Doctors in Nairobi Kenya


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2025-02-06
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2025-02-06
Atamba
By Atamba
• Newcomer
reply-icon Latest Reply -  2025-05-01
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