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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Resolved! User account switching vs signing out

I use Mac Ventura and iPad Pro iOSZoom's user account switching isn't account switching. It is logging out then logging back in with a different user ID & pw. What I need is true account switching so that I can switch from one user profile (company A...

2023-06-16
|
Posted in Billing & Account Management
Latest Reply 2023-08-10
patrickcurry123 by patrickcurry123 • Listener
  • 413 Views
  • 5 replies
  • 0 likes

Free Zoom not a thing anymore?

I've not used my free zoom account for several months and was wondering today, if the free version has gone away for all intents and purposes? (This is for private use, not a business. ) My log in still works and I'm capable of "scheduling" meetings ...

2023-08-09
|
Posted in Billing & Account Management
Latest Reply 2023-08-10
juanadelmar by juanadelmar • Listener
  • 135 Views
  • 1 replies
  • 0 likes

Resolved! Enabling simultaneous translation

Hi everybody, I will organize a Zoom meeting with Australian people: How can I set the translation from English to Italian? In the settings I can’t find this option, nor on my phone or iPad. Maybe on a PC? I have an IMac and a MacBook. Thank you

2022-03-02
|
Posted in Billing & Account Management
Latest Reply 2023-08-10
Frankie46 by Frankie46 • Listener
  • 2093 Views
  • 7 replies
  • 0 likes

How to retrieve back my paid account?

How to retrieve back my paid account? after I send forgot password my paid account become basic free account

2023-08-07
|
Posted in Billing & Account Management
Latest Reply 2023-08-10
Jasmin07 by Jasmin07 • Listener
  • 140 Views
  • 1 replies
  • 0 likes

Cannot Update Account Email

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account. When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no long...

2023-05-24
|
Posted in Billing & Account Management
Latest Reply 2023-08-10
abdmortgages by abdmortgages • Listener
  • 392 Views
  • 2 replies
  • 0 likes

Resolved! I keep getting an invoice for an account number I do not have?

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager? What on earth should I do? I have contacted billing and account management and who ever ...

2023-05-15
|
Posted in Billing & Account Management
Latest Reply 2023-08-09
annukka by annukka • Listener
  • 622 Views
  • 6 replies
  • 0 likes

Account subscription & Payment

I have paid whole amount 21,590.46 rupees on 4th august 2023 but till date today 9th august 2023 I can't access my zoom account. Help me on my account and amount. Kindly revert on my mail *********** and I have also attached my payment screenshot.

2023-08-09
|
Posted in Billing & Account Management
kajalapawar246 by kajalapawar246 • Listener
  • 83 Views
  • 0 replies
  • 0 likes

Why can't my admin see the recordings ?

Hey all new here, I just added an Admin (role) and she can't see the recordings I went in and checked and its marked that she should be able to but when she goes to recordings its empty

2023-08-09
|
Posted in Billing & Account Management
Karen21 by Karen21 • Listener
  • 61 Views
  • 0 replies
  • 0 likes

Imposible to cancel suscripcion + no support on zoom

I have been contacting support for 2 weeks, over 6 people and dozens of emails. I have been trying to cancel the LARGE MEETING for WEEKS. No, on billing it´s not possible to cancel i get a message saying "you need to contact support"So I contact supp...

2023-07-30
|
Posted in Billing & Account Management
Latest Reply 2023-08-09
Javiera1133 by Javiera1133 • Listener
  • 198 Views
  • 1 replies
  • 2 likes

Resolved! CITY TAX WHERE THERE SHOULD BE NO TAX

Zoom is charging city tax as well as federal tax. In Federal Way, WA, we do not get charged sales tax. The latest invoice from Zoom snuck in city tax. There is no business tax in Federal Way. In fact, I have to pay city tax to Tacoma since I have cus...

2023-08-02
|
Posted in Billing & Account Management
Latest Reply 2023-08-09
CAT3 by CAT3 • Listener
  • 167 Views
  • 2 replies
  • 0 likes
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