Previously I paid annually and now only want to pay monthly.

When my account was ripe for renewal, I selected the monthly option for payment although Zoom has charged the annual fee.

Please let me know how to get in touch with the accounts department so that they can issue a refund for the additional 11 months charged.

 I had a debt in my account I couldn't find a way to pay on the site. so I decided to buy the same annual plan I had before and changed my credit card. My payment successfully went through. after I got an annual plan I got a pop-up message that I should pay for my previous debt, If I don't do that I will be downgraded. how can fix that? because this is the same annual plan I have debt for and I just paid for.

Will be looking forward for your answer, community)

I am unable to unsubscribe from email newsletters due to a few technical issues:

(1) The "unsubscribe" link is not a link, just text.
(2) After I click "update your preferences", it doesn't transfer my email address to the unsubscribe page. My email address doesn't appear as a value in the URL, and the email address field on the page is blank -- and also disabled so I can't type it in myself manually.
(3) Probably because of issue #2, even after I disable all email options and choose to unsubscribe completely, when I reload the unsubscribe page it shows everything is enabled again. I assume this is because it didn't tie my selections with my email address as it wasn't transferred to the page.

As a result, I continued to receive marketing emails after attempting to unsubscribe.

Unfortunately, I haven't found a way to reach customer support to escalate my bug report to marketing or development to fix this issue. AI chat goes in circles, attempting to submit a ticket results in an error, and attempting to email the customer support email addresses I found result in bounces.

Should I just report future emails from Zoom as spam then?

I accidentally created an Educator Account and it won't let me login to change the settings. I get the notice below and can't go any further. HELP!  An email with directions for completing the education account activation process was sent to [my email] at Aug 25, 2024 07:58 PM UTC. After the recipient of the email has provided consent to Zoom's Educational Data Collection Practices, your organization may use this account.

I'm trying to upgrade from basic to pro. I don't want the business account so don't tick the business account box but every time, I get asked to fill in my VAT rate with the text "If you are a Business customer, enter VAT number"

I can't get past this point.

I cancelled my subscription after one day of auto-renewal payment and also requested to refund. I received an email that refund has been processed and the zoom account shows that subscription charge is credited. But where did the money go to? Will it be refunded to my bank account/credit card? or will it stay as a credit amount in the zoom? The subscription was bought for my company using my personal credit card. now i am leaving the company and will not be able to claim refund from the company after August 2024 if i do not receive the refund from zoom in my bank account. Please help.