Hello, everyone.

Today I purchased a Zoom Event subscription for 600 people. But the account is completely down, and the AI assistant cannot help. I want to refund the money for it, as I will not use it, because I can neither create a hub nor hold an event, nor anything.
Could you please tell me what to do?

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!

Our small non-profit renews every year with Techsoup to get a zoom discount. We host many online events through scheduled meetings and webinars.

We have found that if we schedule a meeting for an event and then renew our membership with the discount, our link for the meeting does not function and we need to create a brand new link for the event. Is there a way to avoid doing this? This has caused confusion in the past with our registrants as well as on our end. 

We prefer to schedule our events in advance and distribute the links to people as they register. 

I am REALLY struggling with getting help from Zoom. My nonprofit organization has a "Pro" account with 3 licenses. The complication probably lies in my sign in. I can sign in as our IT person through an SSO, as myself , or as our main account email.  Over the last couple of months I have (tried) to use live chat for help. Today, no matter what sign in I use, in attempting to use live chat the bot says "your account does not have access to live chat".  I have no idea what to do to try to get my support need resolved. Can anyone advise?

I had bought one year of Pro and when I purchased it, I could not see where to put the coupon code I had from Tech Soup and so I was told by Zoom Support to wait until the whole year subscription was ended and then I will be able to use the coupon code upon renewal. I believed them and tried but the coupon code appears as not applicable. I need to renew my subscription ASAP since I have a recording that will be deleted in a couple of weeks if I do not renew it. 

Hello, we are a charity with a Zoom account in the UK and have found out that we could apply for a discount to the plan via Charity Digital (this is called TechSoup in the US).  Our plan will renew on 28/10. I want to check whether we need to

1. cancel our existing account and then set up a new one to use the discount code

OR

2. Apply for the coupon via Charity Digital and apply it to our existing plan before it renews.

Dear Zoom's team,

We're writing with regard to the information about Zoom accounts for non-profit educational organization. We are the Vietnamese Meditation Center (Thien Viet) - a non-profit community education organization based in Vietnam. We're working with the goal of helping the community have a method to improve physical and mental health. It is known that Zoom has an account and support policy specifically for educational institutions, so we would like to contact Zoom's administration to know more about the policy and related special support. Could you please let us know if there's any supports for non-profit educational organization like us.