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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Create a custom subdomain forward for meeting link

I've found documentation on the vanity url (e.g. vanity.zoom.us), but I'm interested in creating a custom subdomain (e.g. meet.mydomain.com). I know this can be done easily with DNS records management by setting up either a CNAME record or an A recor... Show more

I've found documentation on the vanity url (e.g. vanity.zoom.us), but I'm interested in creating a custom subdomain (e.g. meet.mydomain.com). 

 

I know this can be done easily with DNS records management by setting up either a CNAME record or an A record that points to an IPv4 address. 

 

Has anyone been successful in implementing something like this as a subdomain forward? 


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2023-06-30
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2023-06-30
krstffr
By krstffr
• Newcomer
reply-icon Latest Reply -  2023-06-30

Multiple licenses on the same laptop

I have a pro account installed on my laptop, but my employer is requiring that I use a license owned by the company for certain purposes.  Can I install both licenses on my laptop and switch between them?

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2023-06-29
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2023-06-29
CaseyDee
By CaseyDee
• Newcomer
reply-icon Latest Reply -  2023-06-30

cambio email

Buongiorno, devo cambiare indirizzo mail al mio account ma non potendo più avere a disposizione la mail con la quale mi sono registrata non posso confermare il cambio. Mi sapete dare una mano. Grazie

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2023-06-30
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2023-06-30
ef7
By ef7
• Newcomer

Resolved! Meeting stopped in 40 minutes despite I have a pro licensed account

I upgraded my account to Pro, but my meetings always stop in 40 minutes. Why is this happening after I paid for it? Please help me lift the restriction. Thank you!

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2022-05-09
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2022-05-09
Jackhan
By Jackhan
• Explorer
reply-icon Latest Reply -  2023-06-29

payment

My account no is 3002134171. I have debit card, but with debit card I am not able to proceed for payment. Please provide me another method for payment. I had another bank account before, in it I can able to pay to zoom from my debit card only, so why... Show more

My account no is 3002134171. I have debit card, but with debit card I am not able to proceed for payment. Please provide me another method for payment. I had another bank account before, in it I can able to pay to zoom from my debit card only, so why this time I am not able to do payment?

 

Regards,

Shital


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2023-01-02
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2023-01-02
krishnavilla
By krishnavilla
• Newcomer
reply-icon Latest Reply -  2023-06-29

payment method

Are you know another payment method without a credit card for payment zoom??

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2022-12-14
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2022-12-14
publication
By publication
• Newcomer
reply-icon Latest Reply -  2023-06-29

Payment

I am trying to change my payment info. It keeps coming up with Page Id in signature is invalid. (2). What doe this mean?

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2023-01-31
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2023-01-31
PJE
By PJE
• Newcomer
reply-icon Latest Reply -  2023-06-29

Zoom Security Settings - Options are "Locked", unable to stop passcodes being embedded in every meet

All of a sudden, every zoom meeting I schedule, I am forced to include a passcode - making it very difficult and confusing, especially for my older clients. I signed in on the web page and noticed my security settings are all locked? The passcode row... Show more

All of a sudden, every zoom meeting I schedule, I am forced to include a passcode - making it very difficult and confusing, especially for my older clients. I signed in on the web page and noticed my security settings are all locked? The passcode row is forcing me to include a passcode and I can't uncheck it, as the box is greyed out. I paid for Pro service a few months ago and this is how I am repaid? This is my freakin' account! Why can't I change these settings as I see fit? This is completely infuriating and I am looking into switching my whole department to Teams.


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2023-06-26
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2023-06-26
skimmedmilk2
By skimmedmilk2
• Newcomer
reply-icon Latest Reply -  2023-06-29

Resolved! We want to switch to payment via invoices by bank transfer.

Hello We cannot pay by credit card for your product (Zoom One Pro Annual) and want to switch to payment by invoice by bank transfer. With an annual subscription. I asked your colleague Serpil Cetin a question, but I never got an answer. Who will help... Show more

 

Hello

 

We cannot pay by credit card for your product (Zoom One Pro Annual) and want to switch to payment by invoice by bank transfer.  With an annual subscription.

 

I asked your colleague Serpil Cetin a question, but I never got an answer.

 

Who will help me with the issue of payment for your product?


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2023-06-26
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2023-06-26
SergeyM
By SergeyM
• Explorer
reply-icon Latest Reply -  2023-06-29

Оплата

После отмены подписки приходит на почту квитанция на оплату, выставлен счет после отмены подписки. Как убрать счет и долг?

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2023-06-29
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2023-06-29
Альфа
By Альфа
• Newcomer
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