PRO license but account shows downgraded to Basic

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Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please?

1 REPLY 1

Hi @Jim_M , what happens when you try to assign your license?

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

Bri
Zoom Community Team
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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!