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2023-07-02 06:34 PM
This morning I upgraded to to Zoom One Pro so that my meetings wouldn't time out after 45 mins. However, the first meeting I've had since the upgrade still did. I have checked my account and received an invoice stating that I have indeed upgraded. Is there something else I need to be doing?
2023-07-02 11:14 PM
Welcome to the Zoom Community, @TjRjn.
You may just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.
https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
2023-07-04 10:01 PM
Hi Ray,
thank you so much for the response however, even though when I log into my account it says 'licensed'. When I log in to user management and click edit it says unlicensed and doesn't give me a drop down to choose from. I'm gong to have to raise a ticket I think like Michael1972.
2023-07-03 12:37 AM
This did not work for me - my profile is shown as licenced - still get the 45-minute warning when setting up meetings.
2023-07-03 12:38 AM
(I have submitted a ticket)
2023-07-05 06:04 AM
Hello TjRjn,
Not sure if you're still having the problem - I've managed to fix it.
I reinstalled the Zoom Desktop App and then signed in in the app.
I then created a new meeting in outlook - and clicked the blue "Cogwheel" in the zoom settings - this let me log in again to Zoom via the plugin.
This seemed to stop the 45 minute message (and I ran a 2 hour session successfully - so no unexpected time out).
Only issue now is I can't sync my Outlook calendar with Zoom - so i have to create meetings via the desktop app or online.
Hope this helps.