Hi Folks, 

I cancelled by subscription for the paid service (pro) service in  Nov 22, but I am still getting billed for it. My account was show a 'Free' account, but I was still.getting billed. So last month I deleted by free account and hope that would solve the problem, but I am still getting billed.  Can anyone help me solve this ?  I firstly want to stop paying £14.39 a month and I also feel like the last 6 months should be refunded. 

If any Zoom emloyee reads this, my invoice no. is INV207180852 and the account was under another email address, not the one I am logged in to now to write this message. 

Many thanks,

Paul

I have a subscription professional account and I cannot receive the OTP codes to connect from my computer. The password reset mail is received normally, but no OTP codes have been received in two days and multiple tries. I have whitelisted "***********" but still I do not receive the OTP. The account is working perfectly otherwise, the OTP from zoom is the only mail that seems to not be received. The account I am posting this is not the account in question, but there was no other way to submit a support request. I am unable to use my account for the past few days, this is urgent. 

I have two strange looking email addresses in my user list, and I'm not sure what they are for. 

They look like this:  room_(random letters and numbers)@mydomain.org.  It says Zoom Room underneath them, but we do not have any zoom rooms that I am aware of.  I tried to delete them; but the three dots that open the options to delete/unlink/deactivate is missing.  Can someone tell me what's going on?

I'm using a Lenovo laptop (Yoga) running Windows, using the free version of zoom. I'd like to confirm I have most up-to-date version before a meeting begins. Steps from the zoom site are as follows:

1. Open and sign in to the Zoom desktop client .
2. Click your profile picture to view client options. 
3. Click Help, and then select About Zoom.  
   You will see the currently installed version of the Zoom desktop client.

When I sign in and click profile picture, Help is not among the Client Options. First level options are <my email address>, "Plans and Billing" and "sign out".  Scrolling down, there's lots of detail about preferences for meetings (e.g., language, date format, etc.) but nothing that says Help. 

Help?

I do not receive zoom e-mail registration notifications. There are instructions to contact support to check to see if your e-mail is on a bounce list but as an unpaid user, I do not have the ability to contact support. 

Has anyone figured out how to deal with this? 

When I type in bounce list into the AI chat bot, I am given directions of how to check to see which hosts I have unsubscribed from (personally I know it is none of them). The instructions provided after clicking on settings are not possible to perform because there is nowhere I can actually check to see which hosts I have unsubscribed from. 

I am hoping someone has a fix. I don't want to contact the host given the number of registrants about them privately sending me the zoom details.

Alternatively, it would be great to see all the zoom meetings I have signed up for using my e-mail address that are coming up so I can login there and access an attendee link.