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PRO license but account shows downgraded to Basic

Jim_M
Newcomer
Newcomer

‎2023-07-03 03:26 AM

Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please? 

1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-07-05 12:13 PM

Hi @Jim_M , what happens when you try to assign your license? 

 

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

 

 


Bri
Zoom Community Team
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