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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Paid for Zoom Pro but my account says that I am not a member.

I paid for zoom pro and my account says that I am not a member and therefore cannot access support services to help.     What do I do - I have tried to call the support team, email them and even chat to the tedious bot. 

Posted in Billing & Account Management
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2023-08-10
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2023-08-10
manish22
By manish22
• Newcomer
reply-icon Latest Reply -  2023-08-11

Recording to computer

when I tried to record on my computer, I only see the option as the picture below, and cannot record, who can help me to resolve the issue, please?

 

Screenshot (1469).png

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2023-08-10
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2023-08-10
Carol-Wang
By Carol-Wang
• Newcomer

Getting Assistance From a Real Person at ZOOM

We have been holding ZOOM meeting for our payroll chapter for three years. I had to reset my password and when I got into our account all of our meeting history, as well as our current meeting are gone. I was going to quickly set up the meeting for t... Show more

We have been holding ZOOM meeting for our payroll chapter for three years.  I had to reset my password and when I got into our account all of our meeting history, as well as our current meeting are gone.  I was going to quickly set up the meeting for today again, but ZOOM shows we only have a 40 minute restriction, which is not correct.

I need to talk to a person immediately for assistance and can't seem to find that option anywhere.

Any suggestions?


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2023-08-10
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2023-08-10
JP2004
By JP2004
• Newcomer

Free Zoom not a thing anymore?

I've not used my free zoom account for several months and was wondering today, if the free version has gone away for all intents and purposes? (This is for private use, not a business. ) My log in still works and I'm capable of "scheduling" meetings ... Show more
I've not used my free zoom account for several months and was wondering today, if the free version has gone away for all intents and purposes? (This is for private use, not a business. )
 
My log in still works and I'm capable of "scheduling" meetings but it won't send an email invitation to my one invitee.  For my 4th attempt I put the meeting on a shared calendar with the invitee.  The invitee clicked on the link but I was given no option to launch or start for that meeting, it only offered the option to  "Join" (which obviously wasn't possible because the meeting had not been launched).  Thanks for any info!

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2023-08-09
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2023-08-09
juanadelmar
By juanadelmar
• Newcomer
reply-icon Latest Reply -  2023-08-10

Resolved! Enabling simultaneous translation

Hi  everybody, I will organize a Zoom meeting with Australian people: How can I set the translation from English to Italian? In the settings I can’t find this option, nor on my phone or iPad. Maybe on a PC? I have an IMac and a MacBook. Thank you

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2022-03-02
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2022-03-02
Frankie46
By Frankie46
• Explorer
reply-icon Latest Reply -  2023-08-10

How to retrieve back my paid account?

How to retrieve back my paid account? after I send forgot password my paid account become basic free account 

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2023-08-07
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2023-08-07
Jasmin07
By Jasmin07
• Newcomer
reply-icon Latest Reply -  2023-08-10

Cannot Update Account Email

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account. When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no long... Show more

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account.  When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no longer access.  How do I work around this?  Very frustrating as I am paying a monthly subscription fee I cannot utilize.

 

I have gotten stonewalled at every attempt to contact support in every way.  Please help!!


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2023-05-24
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2023-05-24
abdmortgages
By abdmortgages
• Newcomer
reply-icon Latest Reply -  2023-08-10

Resolved! I keep getting an invoice for an account number I do not have?

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager? What on earth should I do? I have contacted billing and account management and who ever ... Show more

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager?  What on earth should I do?

 

I have contacted billing and account management and who ever for dozen of times. Get no answer. Still the invoices keep on coming...


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2023-05-15
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2023-05-15
annukka
By annukka
• Explorer
reply-icon Latest Reply -  2023-08-09

Account subscription & Payment

I have paid whole amount 21,590.46 rupees on 4th august 2023 but till date today 9th august 2023 I can't access my zoom account. Help me on my account and amount. Kindly revert on my mail *********** and I have also attached my payment screenshot. Show more

I have paid whole amount 21,590.46 rupees on 4th august 2023 but till date today 9th august 2023 I can't access my zoom account. Help me on my account and amount. Kindly revert on my mail *********** and I have also attached my payment screenshot.


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2023-08-09
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2023-08-09
kajalapawar246
By kajalapawar246
• Newcomer

Why can't my admin see the recordings ?

Hey all new here, I just added an Admin (role) and she can't see the recordings I went in and checked and its marked that she should be able to but when she goes to recordings its empty 

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2023-08-09
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2023-08-09
Karen21
By Karen21
• Newcomer
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