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Licenced zoom account but no invite and unable to log in


My company has provided me with a licenced account. They say they've sent me an invite numerous times but I've never received anything. Nothing in Spam and email is right. If I try reset password it goes through but nothing appears in email.


I logged in using my google account with the same email. It said it found an account and linked the two but I'm still not showing as a licenced user.


Any ideas why my licensed account is not sending invites or password resets? How do I fix this?


Zoom Moderator
Zoom Moderator

Hi @Gkellett thank you for posting for the first time, and welcome to the Zoom Community!


Your email might be on our bounced list. Kindly request your administrator to contact Zoom support. Our support representatives can verify whether this is the situation and remove your email from the bounce list.


I hope this helps!

Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

How can we reach Zoom support when our tickets get closed automatically?