Can't use coupon code to upgrade account

[hregan84]

I'm trying to upgrade from free to paid using a coupon code, but I see nowhere to enter the code at checkout. I saw another post in here that said you have to submit a support ticket to use a coupon, but this is a catch-22 as I cannot submit support tickets with a free account, and the chatbot doesn't allow me to, either. 

Has anyone successfully done this??

[CarlaA]

Hi @hregan84 thank you for posting for the first time, and welcome to the Zoom Community!

Please follow the steps outlined in the linked article to add a coupon when upgrading: Applying discounts on a Zoom account 

I hope this helps!

Please click Accept as Solution if you found this reply helpful. Thank you.

[S_K]

Hi @hregan84 - Here are some support articles that might also be of help.

• Applying discounts on a Zoom account 
• Zoom discount code issue