I dont think too many will argue that the level of service from Zoom is non existence.

What is the easiest way  to cancel the account and get the credit due for service not used.

I am potentially can get locked out of my account because I dont have access  to my current email address and Zoom does not accept the new email address.

Please advise

Dear Zoom,

I have a premium account, my account expired date is Sep 16 2023, and i have been paid for the extension period on Sep 6 2023, i think when i paid the extension period my account will be extended to 16 Sep 2024, but i checked my account my expired date is 6 Sep 2024, pls advice why did my expired date no 16 sep 2024? event i paid the invoice in 6 september 2023 

thank you

My Zoom Account was disabled on Friday, May 12, 2023, but here's the funny thing: I never got an email notifying me that Zoom has deactivated my account. I sent an appeal on the very same, and I've still been waiting for a response from the Zoom Trust & Safety Team to this very day. So, how long does it take for the people at Zoom to look at an Appeal?

I received an email today purporting to be from a member of the Zoom account management team, saying he wanted to talk to me about our plans for next year's renewal. He said he'd tried to telephone me, but I don't think I have registered a telephone number with Zoom. The email seemed suspicious.

How can I verify it's a legitimate contact from Zoom?

I have scoured Google for this as well as these discussion boards and I am not about to click a check box for SEVEN THOUSAND USERS.

How do I delete SEVEN THOUSAND USERS in bulk?

And don't link me to this worthless knowledge base article because it isn't the answer, and/or is out of date.

Good morning,

our VAT number is not being accepted when we try to enter the billing information before making a purchase to upgrade from Basic to PREMIUM using a discount code link. 

The VAT number can be found in the VIES database but Zoom says it is not valid, which is not true. 

Could you please help us validate this? Thank you. 

Regards,

AG

Hi.  My annual subscription plan ended on Aug. 20, 2023 and I cancelled the plan before the plan was over.  But I now have an outstanding charge of $24.90 that was charged on Aug. 21, 2023.  I received an email confirming that I cancelled my plan on Aug. 22, 2022 so I don't understand why I'm being charged this amount.  Also, is this amount for an annual plan or a monthly plan?  Can someone from the billing team advise?  I tried to contact by phone many times already but there seems to be no answer.  I look forward to your reply.  Thank you.

Regards,

CK