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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

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For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

upgrading

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic. under current plans it says:You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at *******... Show more

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

 

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?


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2023-04-17
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2023-04-17
aliceheyward
By aliceheyward
• Newcomer
reply-icon Latest Reply -  2023-08-12

cancelling monthly

I need Zoom Pro for a one-off course I am running and therefore, will only need Zoom for a month or two. If I choose to pay monthly can I cancel Zoom Pro once I no longer need it or am I tied into a year contract paying monthly?

 

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2023-02-27
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2023-02-27
maria_89
By maria_89
• Newcomer
reply-icon Latest Reply -  2023-08-12

Проблема с продлением подписки с использованием промокода.

Подскажите пожалуйста, есть ли смысл ждать ответ от поддержки и могут мне еще раз дать промокод со скидкой? вот текст моего обращения:Добрый день, мы год пользовались подпиской Zoom. Сегодня должна была произойти оплата и сумма скидки составляла 40 п... Show more

Подскажите пожалуйста, есть ли смысл ждать ответ от поддержки и могут мне еще раз дать промокод со скидкой? вот текст моего обращения:

Добрый день, мы год пользовались подпиской Zoom. Сегодня должна была произойти оплата и сумма скидки составляла 40 процентов(55.96 EURO). Карту которую мы привязали для оплаты ZOOM была пополнена на 130EURO. Сумма списания должна была составить 83.94+taxes. Промокод был задействован, но оплата не прошла. Могли бы вы пожалуйста вернуть промокод, мы готовы пополнить карту если необходимо больше, но мы хотим нашу полеженную скидку, тк. мы год пользуемся вашей платформой. Спасибо!


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2023-08-12
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2023-08-12
AsyaPiterskaya
By AsyaPiterskaya
• Newcomer

Fraudulent billing practices

I cancel my subscription over a week ago and here it is Saturday morning when billing support is closed I received a message stating that they have successfully charged $311 to my account… That’s twice as much as should have been charged if I had not... Show more

I cancel my subscription over a week ago and here it is Saturday morning when billing support is closed I received a message stating that they have successfully charged $311 to my account… That’s twice as much as should have been charged if I had not canceled my subscription because last year I also cut it down to a single subscription not a double pro plan… This is unscrupulous dishonest business practices on the part of zoom and I am seeking restitution Justice and my  money back immediately!


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2023-08-12
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2023-08-12
ASteve
By ASteve
• Newcomer

buying a zoom account

I've registered for a paid account, but can't see how to pay.  How does it work?

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2023-08-12
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2023-08-12
jaycee315
By jaycee315
• Newcomer

Resolved! payment

i paid my last billing: about 387 Dolarbut i was warned to pay extra 200 dolar..please check my profile..this is your last warning letter:i have put enough money to pay all my billings cost.. Senai Demirci,As a courtesy, we would like to inform you t... Show more

i paid my last billing: about 387 Dolar

but i was warned to pay extra 200 dolar..

please check my profile..

this is your last warning letter:

i have put enough money to pay all my billings cost..

 

 

 

 

Senai Demirci,

As a courtesy, we would like to inform you that your recent invoice INV196005932 has an outstanding balance of 188.68 USD and is now 30 days past its due date of 04/03/2023, leaving a total account balance of 200.48 USD as of 05/03/2023. Please click the below button to update your payment method as we are unable to collect payment from your current one. To avoid an interruption to your service, please update your billing information including your current billing address

 

please inform me soon..


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2023-05-03
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2023-05-03
senaidemirci
By senaidemirci
• Newcomer
reply-icon Latest Reply -  2023-08-11

Adding other Licensed users under my account

I currently have a Zoom One Pro subscription. There are other licensed users who are not currently under the same plan within the organization. Would it be possible to add them under my account? How would the subscription charges work for their accou... Show more

I currently have a Zoom One Pro subscription. There are other licensed users who are not currently under the same plan within the organization. Would it be possible to add them under my account? How would the subscription charges work for their account? 


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2023-08-11
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2023-08-11
CCDC
By CCDC
• Newcomer
reply-icon Latest Reply -  2023-08-11

Username Change

Hey there can someone please make it so usernames don’t have to have dashes and stuff. Because my username had at least 2 characters. Can someone please change this I don’t like having to use a dash. 

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2023-08-11
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2023-08-11
LilyHeart-Space
By LilyHeart-Space
• Newcomer

Zoom Payment Change

Hey there can someone please make all the features on Zoom ( the bunch of hours unlimited meetings etc.) completely free even if there’s ads before the meeting. Those are important features and a lot of people can’t afford to pay and it would make a ... Show more

Hey there can someone please make all the features on Zoom ( the bunch of hours unlimited meetings etc.) completely free even if there’s ads before the meeting. Those are important features and a lot of people can’t afford to pay and it would make a lot of people happy if zoom was free even if there was ads before the meeting so please consider this. 


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2023-08-11
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2023-08-11
LilyHeart-Space
By LilyHeart-Space
• Newcomer

Paid for Zoom Pro but my account says that I am not a member.

I paid for zoom pro and my account says that I am not a member and therefore cannot access support services to help.     What do I do - I have tried to call the support team, email them and even chat to the tedious bot. 

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2023-08-10
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2023-08-10
manish22
By manish22
• Newcomer
reply-icon Latest Reply -  2023-08-11
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