My Zoom Account was disabled on Friday, May 12, 2023, but here's the funny thing: I never got an email notifying me that Zoom has deactivated my account. I sent an appeal on the very same, and I've still been waiting for a response from the Zoom Trust & Safety Team to this very day. So, how long does it take for the people at Zoom to look at an Appeal?

I received an email today purporting to be from a member of the Zoom account management team, saying he wanted to talk to me about our plans for next year's renewal. He said he'd tried to telephone me, but I don't think I have registered a telephone number with Zoom. The email seemed suspicious.

How can I verify it's a legitimate contact from Zoom?

I have scoured Google for this as well as these discussion boards and I am not about to click a check box for SEVEN THOUSAND USERS.

How do I delete SEVEN THOUSAND USERS in bulk?

And don't link me to this worthless knowledge base article because it isn't the answer, and/or is out of date.

Good morning,

our VAT number is not being accepted when we try to enter the billing information before making a purchase to upgrade from Basic to PREMIUM using a discount code link. 

The VAT number can be found in the VIES database but Zoom says it is not valid, which is not true. 

Could you please help us validate this? Thank you. 

Regards,

AG

Hi.  My annual subscription plan ended on Aug. 20, 2023 and I cancelled the plan before the plan was over.  But I now have an outstanding charge of $24.90 that was charged on Aug. 21, 2023.  I received an email confirming that I cancelled my plan on Aug. 22, 2022 so I don't understand why I'm being charged this amount.  Also, is this amount for an annual plan or a monthly plan?  Can someone from the billing team advise?  I tried to contact by phone many times already but there seems to be no answer.  I look forward to your reply.  Thank you.

Regards,

CK

I have the account
112458427
email: ***********
To send a ticket, the platform does not work and I cannot send my request. I send you my request here:
I have an annual subscription from 22.03.23 and it is valid until 22.03.2024, in the name of Elena Riba. The invoice is on SanEdu Center. For a week now, the platform does not allow me to stay in the session, it kicks me out after 40 minutes. Every time I get the notification to update the plan, which sends me to a new billing. But I paid the bill for one year. Please fix this technical problem for me to support my sessions.
I am attaching the invoice!
Please, I am waiting for my account to be fixed as soon as possible.

Thank you Elena Riba

Since April, I have been grossly overcharged by Zoom, between $250 and $380 dollars per month, when I have indeed purchased an annual Pro Plan of US$149 per YEAR. I just realized this today when I looked at my credit card statements and saw that Zoom has been charging me ridiculous sums on my credit card, every month since March! HELP, what can I do???

I just logged in a support ticket, and have tried calling the help line, to no avail. No answer, and no email saying they had received my support ticket. What else can I do to receive prompt attention to this matter?