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need to update email address


AOL decided to cancel my email address while we were in Canada on vacation at the end of August for "lack of use." They just turned it off so overnight l lost 15 years of contacts.


When I went into Zoom to set up a meeting, it looked very different; then I noticed the emali. I would really like to change the account email to my gmail account, unfortunately I no longer have access to the email.




Christine Dobson


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Chrsitnedobson 


If you no longer have access to your original email address to verify the change, you can you can submit a request to Zoom Support. When submitting a request, enter the following information: 


  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request