Does anyone else find it very difficult to reach a representative about simple things like "Dropped Calls" and "cancellation of services", such as webinars/license obtaining? If so, what was your work-around? Have you found a customer service person to help you timely? How?

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

Am a licensed user and when trying to contact phone support (having wasted an hour trying to find the answer I needed on ZOOM and on the web) was told my account does not come with phone support -- but the profile says it does. What do I need to do to get help with a problem that is not covered in any of the help topics available?

As an Admin, is there a way to prevent users from signing into the Zoom desktop app across multiple computers? Our Zoom used to have it to where if I'm signing into my Zoom account on a conference computer then sign in with my main computer it would automatically sign my profile out of the conference. This is ideal as we like to keep office administrator chats private and this is a big help in that. Ever since we signed our profiles onto Zoom One for Business we can now sign into multiple devices simultaneously. Can that be turned off?

Hola. EL 02 de Noviembre del 2023 pagué el plan Pro de 149.90$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Necesito que mi plan sea actualizado a la brevedad.

We have Zoom OnePro account with 2 users licenses.

Now, we needed more users to host meetings. So, we increased the user licenses by 2 more and placed the order. We waited for almost an hour to see the quantity increased so that we can assign them to users. However, it is still not updated. 

How long does it really take for the new user licenses to be made available to us?

Thank you in advance.