I have another seperate paid account for my family that is different from my personal account (i use it for my company). But google has deactivate the Google-Account (and the email adress) for the familiy account.

Now I can´t login anymore to zoom - everytime it sends the verification code to this adress - but i can´t access them.

I ask google some weeks and many often to reactivate my account - but they didn´t answer me. So I don´t know why them they block me.

What can I do to access to my Zoom again?

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."

I have contacted my bank, but they said the issue is not from their end from Zoom.

Kindly assist, and urgent, please

Сегодня увидела что два дня назад с моей карты  сняли сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок никаких у меня не было. В личном кабинете никаких транзакций не было,я не поняла,что это ????? 

Разве можно без моего согласия снимать  с банковской карты средства без наличия подписок.

Верните средства

My yearly subscription to Zoom Pro is due on November 29, 2023. Until last year, I have gotten a yearly reminder of automatic yearly renewal.

This year, I was asked specifically to renew manually, otherwise I would be put on the monthly plan. I have tried to renew a couple of times but it’s not possible.

Can anybody help with making sure I will be billed annually automatically?

Thank you.

INV226188455  Hi!