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Just a quick question about "add-on charges" !!

ChurchCSMVD
Listener

‎2023-12-02 08:01 AM - edited ‎2023-12-02 08:03 AM

Hi! We already cancel an add-on that cost 100USD that was charged per month. This add-on was added to the Annual Pro Plan that we paid. Are Zoom still going charge us for this add-on while we have the annual plan? Or are we just done with the charges with the cancellation?

 

Thanks in advance😁.

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RN
Zoom Moderator
Zoom Moderator

‎2023-12-07 09:08 AM - edited ‎2023-12-07 09:08 AM

Hey @ChurchCSMVD thank you for your discussion! If your recurring charged per month plan was cancelled, this should be in a cancelled state. 

 

If you changed the add-on to an annual plan, you will not be charged for the monthly plan if the cancellation was successful, as you will receive an email confirming the change. More info on how to cancel an add-on. 

 

Secondly, for billing-related questions, please reach out to Zoom billing support as they do not monitor the community. Thank you!

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