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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

LOCKED OUT!

I am locked out of my own meeting! I am the secretary for a 12 step group, that meets 7 days a week, Its not my account, but I am a trusted security key holder, so I went in to open the meeting which starts in 5 min, lost my internet, it came back on...

2022-07-23
|
Posted in Billing & Account Management
Latest Reply 2023-03-05
Jennifer1422 by Jennifer1422 • Listener
  • 449 Views
  • 1 replies
  • 0 likes

problemi con l'attivazione di un account zoom pro

Buongiorno, avevo un account zoom basic ed ho pagato per uno zoom pro, mi è arrivata via mail la ricevuta ma il mio account rimane preimpostato sulle funzioni di uno zoom basic. Il mio numero di account è 5046818611.Grazie, attendo istruzioni.

2023-03-04
|
Posted in Billing & Account Management
giannotto by giannotto • Listener
  • 120 Views
  • 0 replies
  • 0 likes

Is it possible to recover a registration canceled on January 5, 2023?

Hi, I wanted to know if it is possible to recover a registration that was canceled on January 5, 2023. Thanks to those who will answer me.

2023-03-03
|
Posted in Billing & Account Management
Latest Reply 2023-03-04
micborraccia by micborraccia • Listener
  • 163 Views
  • 1 replies
  • 0 likes

Zoom won't let me Apply a coupon code they gave me that is in my account.

Don't know if this is the right Location, but I can't seem to get an answer from Zoom about this question: Status is Pending for RENEW30US1 in my account. What does that mean?They sent me this discount coupon, it shows up in my account, but there is ...

2023-02-10
|
Posted in Billing & Account Management
Latest Reply 2023-03-03
ziona88 by ziona88 • Listener
  • 450 Views
  • 3 replies
  • 1 likes

Resolved! Question regarding the invoice

Renewing my annual fee I was told it would be 139,90 € for Zoom One. Today however I was charged via paypal 106,04 € What does this mean? Is the difference to 139,90€ still going to be charged?

2023-02-28
|
Posted in Billing & Account Management
Latest Reply 2023-03-03
RosVeda by RosVeda • Listener
  • 195 Views
  • 1 replies
  • 0 likes

renewal of pro plan

how do I renew my pro plan for another year? My yearly date is today. 

2023-02-24
|
Posted in Billing & Account Management
Latest Reply 2023-03-03
TonyD2 by TonyD2 • Listener
  • 203 Views
  • 1 replies
  • 0 likes

Resolved! Zoom Billing - Supervisors told to Call Back but No Calls Ever Received

Dear Zoom and Zoom Community, Thank you for reading this discussion. It has been very frustrating because I opened up a request 23 days ago regarding pricing dispute and in the past 7 days I made 2 calls to Zoom Billing, each call the agent said the ...

2023-01-31
|
Posted in Billing & Account Management
Latest Reply 2023-03-03
kevin-lu by kevin-lu • Listener
  • 604 Views
  • 6 replies
  • 0 likes

Upgrading Zoom Webinar

I purchased a Zoom 500 Webinar for one month but anticipate that more than this will attend. If I upgrade my current plan now to Zoom 1000 Webinar, before the original (500) plan expires, will the new (1000) plan start at the end of the current billi...

2023-03-03
|
Posted in Billing & Account Management
Latest Reply 2023-03-03
Fenchii by Fenchii • Listener
  • 217 Views
  • 1 replies
  • 1 likes

Alredy cancelled subscription but payment deducted refund my money

Alredy cancelled subscription but payment deducted refund my money.   

2023-03-02
|
Posted in Billing & Account Management
socialmanavdhan by socialmanavdhan • Listener
  • 191 Views
  • 0 replies
  • 0 likes

CAN YOU INCREASE YOUR CAPACITY OF PARTICIPANTS WITH A PRO ACCOUNT WITHOUT HAVING SWITCH TO BUSINESS?

2023-03-02
|
Posted in Billing & Account Management
Latest Reply 2023-03-02
ROBARBERI by ROBARBERI • Listener
  • 178 Views
  • 1 replies
  • 1 likes
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