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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

ZOOM new requirements on password

The new process for passwords is difficult and unwieldy: first, it changed my pwd without notifying me when the new requirements went into effect. Then, a new rule - can't have 4 consecutive letters or numbers. And, It does not give me an option to s...

2023-06-24
|
Posted in Billing & Account Management
DoriB by DoriB • Listener
  • 177 Views
  • 0 replies
  • 0 likes

Resolved! NEED TO CHANGE MY EMAIL BUT CANT

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me ge...

2023-04-04
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
Mpatton by Mpatton • Listener
  • 455 Views
  • 2 replies
  • 3 likes

Switching old email with new email

I recently had my old email account hacked into and I need to update a new email into my Zoom account but cannot because a confirmation code keeps getting sent to the old email. I put in a ticket for help and the reply said contact the admin/orginati...

2023-06-23
|
Posted in Billing & Account Management
LPS by LPS • Listener
  • 79 Views
  • 0 replies
  • 0 likes

Old email gone cannot update

I recently changed my website and the sign in email was lost. I need to update a new email into my paid zoom account but cannot because a confirmation code keeps getting sent to the old email. I put in a ticket for help and the reply said contact the...

2023-06-23
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
ShawnaOM2023 by ShawnaOM2023 • Listener
  • 152 Views
  • 1 replies
  • 2 likes

Unable to login

I am able to login to Zoom on the web browser but when it comes to accessing it on my iPhone and on the desktop client, I keep getting the "Incorrect email or password" or "Invalid email, or password" error. Tried the little chat agent that is suppos...

2023-06-21
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
Mar60 by Mar60 • Listener
  • 288 Views
  • 1 replies
  • 0 likes

Change the way to connect to the app

Hello, I need to share my account with my team but I can't see my password because I'm connecting with my Google account and I wan't to change this way. Someone to help ? Thanks

2023-06-20
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
Deleg_Easy by Deleg_Easy • Listener
  • 155 Views
  • 1 replies
  • 0 likes

ACCOUNT QUESTION

Hi,I would like to ask you about my account. It will be ended at 28 of June. On month of July y August I won’t need it. I will use it on September. What can I do if I don’t want to deactivated it? I m asking you because I m afraid that if I don’t dea...

2023-06-20
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
nanouk14 by nanouk14 • Listener
  • 151 Views
  • 1 replies
  • 0 likes

Resolved! Why is there no premium support?

Hi,I am a premium user and I am wondering why there is no premium support. There is no phone number for german (or at least european) support wheter a chat (international) support except a bot. Does anyone have informations about that? I think its no...

2023-06-22
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
S_Pa by S_Pa • Listener
  • 322 Views
  • 2 replies
  • 0 likes

Zoom keeps shutting down

Hi I am hoping someone here can help as I am tearing my hair out and getting no answer form support. I have paid for a pro licence, and through a discussion last week I know that a licence is allocated to me. Meetings keep shutting down after 40 mins...

2023-06-13
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
JoBrianti by JoBrianti • Listener
  • 278 Views
  • 3 replies
  • 0 likes

Pro Account Minutes

I am working with Zoom version 5.14.10 (19202). I signed up for a Pro Account about 30 minutes ago but when I try to schedule an hourlong meeting I get this notice: "Your Zoom One Basic plan has a 40-minute limit on meetings." The only reason I need ...

2023-06-22
|
Posted in Billing & Account Management
Latest Reply 2023-06-23
Snado5 by Snado5 • Listener
  • 238 Views
  • 3 replies
  • 0 likes
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