My organisation has 2 accounts which are linked. One is the Owner, one is the Admin.  We want to cancel the admin account as we are no longer using it.  How do I cancel the subscription and delete the admin account without affecting the Owner account which we use all the time.  And do I have to unlink them before doing anything so as not to affect the Owner account which we are using. Thank you. 

After changing my email address and disabling the sign-in options via Google and Facebook, I can no longer access my paid Zoom account. I contacted Zoom support, but they simply closed my ticket. I urgently need access to Zoom again, as I cannot conduct my meetings otherwise.

Hi,

I am creating my new seminars but it has been taken for a few months. Until I start seminars, i don't need my zoom account. I am thinking to cancel it but can I activate (re-subscription) when I need it straight away? Or should I pause it for a few months? Re: pause - I am not sure when I am going to be ready for re-subscription because i am creating the seminars with other people so I can not know exact date. I saw an option for the pause but the only option was 1 month, 2 months or 3 months. I want to re-subscribe when i am ready. Should I cancel or pause it? If someone know the answer, it would be appreciated. Many thanks.

hi,

I am writing to inquire about access to my previously recorded sessions. I was a paid subscriber to the service and completed a payment . However, after completing the payment, I was unable to access my recorded sessions.

I would like to know if it is possible to regain access to these recordings without purchasing a new monthly subscription. I am also wondering if all the recordings are still saved on your servers, and I simply do not have access to them at this time.

Thank you all

Hello,

I have a few concerns about my Zoom profile, and just wanted to note it here and see if anyone else had experienced something similar. 

It is currently saying that I have a Facebook account linked to my Zoom (I do not). It's also not giving me the option to troubleshoot or disconnect it. I am concerned about this because I deleted my Facebook, which I'd had since like high school because I wanted to take a social media break.  Recently, due to some other issues, I had to see if it was somehow still active and/or had been compromised or someone else was using a page and pretending to be me.

When I tried to enter the email address associated with it, I was told my account had been disabled due to violating community guidelines. However, I was able to open another Facebook page and promptly tried to take the steps of identity verification - it would not allow me to. It only allowed me to do two-step verification,  so I am worried that whatever Facebook page it is saying is connected to my Zoom is a page that someone else is using - it is not me, and it's clearly not a Facebook page the I have access to. 

This concerns me. 

My email address was deleted now but this account of zoom still exists and it is zoom pro which means it still cost 16.99 USD every month. I tried to cancel the zoom pro but it demand the verification code. Now, I couldn't sign in to my zoom account. What can I do to cancel the zoom pro??

Yesterday, I've succeed changed currencies from AUS$ to IDR. But today I still can't buy or add additional plan for large meeting. It says "You can not edit your current plan until your currency change request is complete. (300)". My office have planned a large meeting for this evening.