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Change subscription

Kisis
Newcomer
Newcomer

Hello,
I have a question. If I have a monthly subscription for meetings with 1000 participants and I want to change to a subscription for 300 participants, will the change be effective the following month or only at the end of the year? Thank you for taking the time to read and help me with your answer. Have a nice day,
Suzanne

2 REPLIES 2

S_K
Community Champion | Employee
Community Champion | Employee

Hi @Kisis 

 

Welcome to Zoom Community! The change should be effective immediately, resulting in a proration credit for the downgrade. It may require working with a member of Zoom's Renewals & Retention team. Ensuring you have the right plan for your business is always the goal!

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @Kisis!

Did you see the previous response from @S_K?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?